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Date: Sat, 11 Apr 2020 03:14:49 -0700 (MST)

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Subject: Re: Missing item // 8373531045
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], cp kuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Apr 2020 03:14:45 -0700 (MST)

Hi Team, 

Kindly assist regarding the following. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 4 April, 2020 22:02:26 
Subject: Missing item // 8373531045 

Hi Team, 

Ticket number: 565639 
Problem Statement: Missing items 
Order Date : Mar 20, 2020 
Delivery Date: Mar 24, 2020 
Order ID: 8373531045 
Tracking ID: 100040800701 
Assistance Required: Need missing item 

Issue Description: Customer reported that she received only 2 Items. However, as per our record we can see that we have shipped 4 items in this order. 

The name of the missing item are: 

H - - Crystal Table Lamp - 28x28x44 cms and cost of it is KWD 9. 
161402064 - - Leaf Shaped Decorative and cost of it is KWD 4. 

Also, courier team reported that they have received only 1 box and same was delivered to customer. 

Kindly check and advise as we have already escalated to concern team but no response so far. 

Thank you for your help! 

Regards, 
Shivani