Subject: [JIRA] (REL-87981) the refund after the cancellation has not been initiated 6466091608
From: "Neha K (Jira)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 Mar 2020 07:58:31 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-87981 the refund after the cancellation has not been initiated 6466091608 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMjIxYWRlZDNlMmM5NGE0YmE5NGI3MTdjMTJhMjNmMWMiLCJwIjoiaiJ9 )

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REL-87981 ( https://landmark.atlassian.net/browse/REL-87981?atlOrigin=eyJpIjoiMjIxYWRlZDNlMmM5NGE0YmE5NGI3MTdjMTJhMjNmMWMiLCJwIjoiaiJ9 )

the refund after the cancellation has not been initiated 6466091608 ( https://landmark.atlassian.net/browse/REL-87981?atlOrigin=eyJpIjoiMjIxYWRlZDNlMmM5NGE0YmE5NGI3MTdjMTJhMjNmMWMiLCJwIjoiaiJ9 )
Updates
Neha K 11:55 AM GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 11:55 AM GST

AUTH and CAPTURE - this method goes into two ways as the system automatically puts an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.

* theoretically, in general terms, banks allow 7 days to take further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence requesting you to kindly advise your customer to check the same with the bank.

* Any Authorization transaction is automatically voided if no action was taken within 7 days, which is the case with this transaction.
* Please check the date of the original Auth and the date of the first Void & you will quickly understand that the original auth has long been automatically voided already.
* 

View issue ( https://landmark.atlassian.net/browse/REL-87981?atlOrigin=eyJpIjoiMjIxYWRlZDNlMmM5NGE0YmE5NGI3MTdjMTJhMjNmMWMiLCJwIjoiaiJ9 )

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