Subject: FW: [#495954] - Delivery
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Sat, 14 Mar 2020 14:23:24 +0000

FYI

From: Rea Baybay <[email-masked]>
Sent: Saturday, March 14, 2020 5:54 PM
To: Praveen Jawadi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; AE Shoemart Al Ghurair <[email-masked]>; Centrepoint Al Ghurair Centre <[email-masked]>
Subject: Re: [#495954] - Delivery

Dear Mr. Praveen,

Please find below trail mail, for the same issue.FYR.

@Escalations Dxbteam<mailto:[email-masked]>, you may close the ticket as it already been resolved.

@AE Shoemart Al Ghurair<mailto:[email-masked]>, Indira as discussed kindly brief all staff that customer queries and assistance has to be handled professionally.

Thanks and Regards,

Rea Baybay
Store Incharge
CP AGC
052 6473220
________________________________
From: Diego Matos Cerqueira <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 7, 2020 1:38 PM
To: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#495954] - Delivery

Hi Praveen,

I have spoken to the customer and got the details about what went down.

I have apologized to the customer and informed that such service is not a true representation of our company values towards our customers.

I reassured the customer that this will be addressed swiftly.

Customer was grateful for the call.

I will be visiting Al Ghurair and speak with the staff involved directly to hear his side of the story and educate him accordingly.

Thank you,

Diego

________________________________
From: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 7, 2020 11:43 AM
To: Diego Matos Cerqueira <[email-masked]<mailto:[email-masked]>>
Cc: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#495954] - Delivery

Hi Diego

Can you look into the below trail mail and close the concern at the earliest.

Regards
Praveen Javvadi

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cbcd550d8d087451d197108d7c81f1477%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637197908122136622&sdata=WDTE6tIDnHJlR7f68MmpBT%2Fq56LY1py3UscndByNAT8%3D&reserved=0>
________________________________
From: Shoemart <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 7, 2020 11:37:59 AM
To: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#495954] - Delivery

External email sender, please take precaution.
Please take a look at ticket #495954<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F495954&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cbcd550d8d087451d197108d7c81f1477%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637197908122136622&sdata=KPHzFFRS9cFfCW0muazNZQaLDjuqR6b%2FNlCghl70BPM%3D&reserved=0>​

Hi Team,

Please see the below store complaint as per the customer.

"I have very bad experience with one of your staff Name Bishal, who is working in Centre point Al Ghurair center Deira.he and security guard miss behaved with me for silly reason.i have given complaint but I don’t think Management have taken any action so far.i will never shop with center point or shoe mart again."

Customer email id - [email-masked]<mailto:[email-masked]>
Contact number - +971505978863

We request you to please look into the issue and arrange an apology call to the customer.

Regards,
Manish

495954:1125156
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