Subject: Re: SADAD issue 6460251484 / ticket 500589
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Fri, 13 Mar 2020 02:56:58 -0700 (MST)

Hi Malik, 

Account holder name: Asma'a Al-Maghamisi 
Bank name : Samba 
Branch name : Aljamiaa, sayidat 
Account number : 2810273561 
IBAN : SA8540000000002810273561 
Account type : current 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Thursday, 12 March, 2020 10:27:54 
Subject: RE: SADAD issue 6460251484 / ticket 500589 

Hi Shakeeb, 

Please share customer’s bank account details to process refund. 

Regards, 

Malik 

From: Arjun Thapa <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:56 PM 
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Athar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Zafar <[email-masked]> 
Subject: RE: SADAD issue 6460251484 / ticket 500589 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

9-Jan-20 	

14/05/1441 	

06:41 	

Merchant Payment 	

P1000000000004559895/DH6URWS1578584308904 Payment 	

135.53 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 8:28 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD issue 6460251484 / ticket 500589 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Reminder please. 

Regards, 

Malik Ismail 

From: Malik Ismail 
Sent: Monday, March 9, 2020 2:43 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD issue 6460251484 / ticket 500589 

[ mailto:[email-masked] | @Arjun Thapa ] , [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please check and confirm if amount captured in company statement. 

Tnx ID P1000000000004559895 

Date 9-1-2020 

Amount SAR 137.70 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 9, 2020 2:41 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: SADAD issue 6460251484 / ticket 500589 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 March, 2020 09:42:30 
Subject: RE: SADAD issue 6460251484 / ticket 500589 

Hi Arjun, 

Please check and confirm if amount captured successfully. 

Tnx ID P1000000000004559895 

Date 9-1-2020 

Amount SAR 137.70 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 3, 2020 8:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: SADAD issue 6460251484 / ticket 500589 

External email sender, please take precaution. 

Hi Team, 

Order ID : 6460251484 
On hybris is showing that the order was cancelled on validation, Customer shared with us SADAD bank statement showing that the amount has been deducted from his account under the following transaction ID P1000000000004559895 . 

Please check and advise. 

Regards 
Shakeeb 

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