Subject: OT Required
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>, Abhishek Chugg <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 3 Oct 2019 05:00:33 -0700 (MST)

Hi Team, 

In order to reduce the high volume of pending cases, we have decided to roll out mandatory Overtime again from 04/10/2019. 

Please ensure you all are actively participating. The min number of cases to be done in 9 Hrs still remains 100 cases. 

Please remember the OT will only be paid if the agent exceeds the given target. For example- an agent doing 1 hr OT needs to do at least 113 cases (100 cases/ 9hr + 13 cases/OT Hour). 

Agents will be paid for the overtime. Any agent who does OT for a minimum 2 hours in a day will be given a free meal. However, you need to inform me prior. 

Your friends, 
The Support Team.