Subject: Process Update
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>, [email-masked], Abhishek Chugg <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, mohmoud elsayed <[email-masked]>
Date: Thu, 26 Sep 2019 06:29:32 -0700 (MST)

Hi Team, 

Please follow this new process 

While escalating to 3rd party team, please make sure going forward kindly escalate to the Escalation level 1 and wait for 24 Hrs. 

If you do not receive any reply from the concerned department Please make sure to escalate this under your name to the below-given link. 

[ https://docs.google.com/spreadsheets/d/1OZkWDQpfrnq7BxScIZJPIAVFCp9IPlqN/edit?usp=drive_web&ouid=114381665756528742067&dls=true | https://docs.google.com/spreadsheets/d/1OZkWDQpfrnq7BxScIZJPIAVFCp9IPlqN/edit?usp=drive_web&ouid=114381665756528742067&dls=true ] 

In order to avoid multiple escalations and to simplify the process, we have agreed on the above. You no longer have to follow the level of escalations beyond 24hrs. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]