Subject: RE: customer request for a call back
From: Mohammad Tarabishi <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Sep 2019 17:34:44 +0000

Dear Jessie,

Customer was contacted and the customer explained that he ordered the items three times before and every time he ordered he received wrong items.

On the last order he took the right items and gave back the wrong items to the courier without paying the diffrence.

Noting that he mentioned he does not need anything else from us.

Best Regards,

Mohammad Al Tarabishi
Contact Center Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 77 991 5050

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, September 22, 2019 2:14 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi
Cc: Shakeeb Arsalan; Seeta Seeta; Escalations Dxbteam
Subject: RE: customer request for a call back
Importance: High

Hi Team,

Please do the needful and call the customer.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta [mailto:[email-masked]]
Sent: Sunday, September 22, 2019 2:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Subject: customer request for a call back

External email sender, please take precaution.
Hi Team,

Kindly arrange a callback to below contact number as customer is requesting.

Customer Name - Eslam
Contact Number - 0595432597

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 September, 2019 16:13:01
Subject: customer request for a call back

Hi Seeta,

customer contact NO; 0595432597
Assistance Required; the customer is claiming that he is ordering something and we are delivering something else, and he is asking for somebody to call him shortly, so kindly arrange a call back for him ASAP.

Regards
shakeeb

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