Subject: SHUKRAN UPDATE
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Sat, 14 Sep 2019 23:32:43 -0700 (MST)

Hi Team, 

Please go through with the below email. If you have any doubts so let me know. 

Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "ccwebteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]> 
Cc: "Nour Hanayneh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 15 September, 2019 11:11:18 
Subject: SHUKRAN UPDATE 

Hi Team, 

We have an impact on SHUKRAN usage on the websites, customers won’t be able to burn SHUKRAN points for next 2 days. Here are couple of points to keep in mind: 

Customer impact and communication to contact center – 

    1. Customers will not be communicated with their eligible Shukran points on the site/ apps. 
    2. Customers will not be able to redeem their shukram points until we turn ON shukran integration. 
    3. Customers shukran points accrued for purchases from 4pm onwards will be credited with a potential 2 day delay 

Please inform the entire team to be aware of the issue & inform the customers accordingly. In case of any complaints do let us know asap. 

Regards, 

Mustehsan 
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