Subject: RE: Order #600870208 // BDM-661178 // Hauck - Alpha Plus Wooden Height Adjustable Highchair - Grey// POMUMZ_DXB179270 // Missing Part
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Umang Mehrotra <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Alina D'Souza <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, Kia <[email-masked]>
Date: Sat, 13 Jun 2020 10:50:18 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Checking the PO, this order is over 1 month already. The item also is out of stock at the moment and we don’t have spare for the missing parts.
Moreover, we cannot also issue a CM or allow you to return the item as already exceeded in 30 days period.

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Saturday, June 13, 2020 11:43 AM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Umang Mehrotra <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>; Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>; Kia <[email-masked]>
Subject: Re: Order #600870208 // BDM-661178 // Hauck - Alpha Plus Wooden Height Adjustable Highchair - Grey// POMUMZ_DXB179270 // Missing Part

Hi Bernadette.

PO_HQ2821 Please check thank you.

Regards

On Tue, Jun 9, 2020 at 9:07 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Are you sure this the PO number because the ordered item in this PO is Alpha/White 661161?
Kindly check again.

Thank you,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 09, 2020 8:52 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Kia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600870208 // BDM-661178 // Hauck - Alpha Plus Wooden Height Adjustable Highchair - Grey// POMUMZ_DXB179270 // Missing Part

Hi Bernadette,

 POMUMZ_DXB179270

Regards,

On Tue, Jun 9, 2020 at 8:48 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

This item is out of stock at the moment but please let us know the PO number.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 5:14 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Subject: Order #600870208 // BDM-661178 // Hauck - Alpha Plus Wooden Height Adjustable Highchair - Grey// POMUMZ_DXB179270 // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Hi

I ordered the hauck high chair in grey 2 days ago - it arrived yesterday and was missing items (the backrest). The box also looked damaged - please can you assist and replacing this item as I am not even sure how many more items could be missing (screws et )

this is the order number #600870208<https://mumzworldhelp.zendesk.com/agent/tickets/600870208> - I am also attaching pictures - please assist ASAP as I need the item urgently

We appreciate your support in this matter, Thank you.

Regards,
Den mark