Subject: Re: 600882504 - Missing Item - VERY URGENT
From: John Joseph Lantaca <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Edel Saballa <[email-masked]>, "Outbound.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Catalogue Data <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, logistics <[email-masked]>
Date: Sat, 13 Jun 2020 13:56:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul,

This is the description on the vendor upload sheet (uploaded on Dec 2019)
ticket#739381

Thanks,
John

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On Sat, Jun 13, 2020 at 11:38 AM Vipul Arora <[email-masked]> wrote:

> Dear Edel
>
> We have checked inventory and don't have extra items. Also I checked  item
> was shipped against 2 PO POMUMZ_DXB206884 received on 8th June
> & POMUMZ_DXB180294 received on 18th April and both were received as 3ply
> pack of 2 rolls. It was wrongly received and picked due to complete
> description not LFS while receiving & picking.
>
> @John Joseph Lantaca <[email-masked]> : Kindly cross check with the
> vendor for description.
>
> On Sat, 13 Jun 2020 at 10:23, Edel Saballa <[email-masked]> wrote:
>
>> Oiutbound, Inbound
>>
>> The customer ordered the below item:
>>
>> 3 x TM-30290
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1052311> Selpak
>> Delux Refreshed Toilet Paper 3 Ply 4 Rolls
>>
>> The description in our website and image clearly mentions pack of 4 rolls
>> (3 ply) therefore the customer should have received 3 x pack of 4 rolls (12
>> rolls in total)
>>
>>
>> https://www.mumzworld.com/en/selpak-delux-refreshed-toilet-paper-3-ply-4-rolls
>>
>> However, the customer has only received 6 rolls (3 x pack of 2 rolls) as
>> opposed to 12 (3 x pack of 4 rolls). Please locate and send the missing
>> rolls (6 pcs) to the customer today itself.
>>
>> @Ekta Jesswani <[email-masked]> - please get back to the customer
>> today itself as soon as you get an update from outbound and inbound on
>> this. We should not delay fixing this issue as the customer has been
>> following up for sometime.
>>
>> @John Joseph Lantaca <[email-masked]> - worth checking with
>> the vendor if the description on our website is 100% correct, AED12 is
>> normally the price of 2 rolls (pack of 2) in the supermarket.
>>
>> BR
>> Edel Saballa
>>
>>