Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sat, 13 Jun 2020 10:00:36 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please update on this today asap , as if the item not shipped we need to
process a refund .

Thanks,
Amani

On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
wrote:

> Dears,
>
> The customer didn't receive the actual item only the free sample was
> delivered,
> The customer complaining to the MCI and ask fr a refund, we need to close
> it today
>
> Sagar , Leena , Please assist to process the refund.
> Refund ticket # Incident #1121854
>
> Thanks,
> Amani
>
> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Please create CRA as the customer asks for a refund.
>>
>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>> customer is very furious.
>>
>> Thanks,
>> Amani
>>
>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> The customer is following up , please advise he is going to complain to
>>> the MCI and on social media .
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dear Hussain,
>>>>
>>>> Please check the customer didn't receive the actual item he ordered he
>>>> only received the free sample. Please update asap this customer follow up
>>>> on social media.
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>