Subject: Re: SO#100138890 - AWB# 70795205
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Fri, 12 Jun 2020 12:00:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Please disregard the previous email. Apologies, I have overlooked the
tracker.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> This shipment didn't move since April 26.
>
> There are 7 items in RIY warehouse, the customer refused GC or refund, he
> wants the item as it is a gift.
>
> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>
>
> To rectify the issue, new order was created. Please ship it to another
> courier, the customer doesn't want Naqel again.
> 600892222
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Team,
>> Please contact Naqel and advise with updates as the customer keeps
>> following up.
>> This has been shipped since April 26th and has no updates since it was
>> picked up.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>