Subject: Re: Order Delayed 600859699
From: Anas nazzal <[email-masked]>
To: Sujan Raj <[email-masked]>, Carmella Singh <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Anoos <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Fri, 12 Jun 2020 11:06:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly update the status as the customer called again requesting
cancellation and refund.
The customer is extremely upset and she will report to the Economic
department.

Best regards,
Anas Nazzal

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On Fri, Jun 5, 2020 at 8:13 PM Sujan Raj <[email-masked]> wrote:

> Hi Mary,
>
> Good Evening,
>
> Please note, there are two boxes on this order, the Single box returned
> back to Mumzworld warehouse and one box is missing by the driver on the
> route.
>
> Already update on the returning time single box is missing.
>
>
>
> Warm Regards,
> Sujan Raj,
> Mobile : +971506855826
> Email : [email-masked]
>
>
> On Fri, Jun 5, 2020 at 1:23 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Has this order been returned to us? It's already canceled in your system.
>> Kindly confirm.
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> -
>> is this in the warehouse? If it is, please create the CRA, the customer is
>> so furious and wants her money back asap.
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 3, 2020 at 11:15 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly note that the customer verbalized if the order will not be
>>> delivered by today itself she will cancel the order and there will be no
>>> need to accept the delivery.
>>>
>>> Shipping number 600859699
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>
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