Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mary Anne Agapito <[email-masked]>
To: Clearway Express <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <
Date: Thu, 11 Jun 2020 18:09:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We spoke to the customer but the item that was supposed to be delivered
before 5 pm has not been delivered yet.

@Mostafa saad <[email-masked]>  - the customer already left,
please ensure the delivery tomorrow max. The customer is extremely upset.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 10:52 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> As discussed, the new order created has been canceled.
>
> @Clearway Express <[email-masked]> - please ensure the delivery
> today without any fail before 5 pm as the customer is about to leave.
>
> The customer has been informed that the missing part has already been
> found.
>
> Please advise when done. Thank you all.
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 10:06 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mary
>>
>> Please hold the new order !!
>>
>> @Clearway Express <[email-masked]>  Please deliver this order
>> to the customer ASAP.
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 10, 2020 at 6:33 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Amir,
>>>
>>> Since there was no response received from Syed nor Mostafa, as per your
>>> advice, a new order was created.
>>>
>>> 600890276
>>>
>>> @Mary Ann Balancio <[email-masked]>  - kindly create the PO
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 10, 2020 at 6:18 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa and Syed,
>>>>
>>>> May we have an update, please?
>>>>
>>>> Otherwise, we will just place a new order to resolve the issue once and
>>>> for all.
>>>>
>>>> Please reply. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Syed,
>>>>>
>>>>> What had happened to this case? Based on our last conversation last
>>>>> Saturday, the missing part was found and being prepared to reship.
>>>>>
>>>>> Then Omar said the item is nowhere to be found and Mostafa didn't
>>>>> receive it as well.
>>>>>
>>>>> Please clarify, we need an urgent update. The customer is very furious
>>>>> and doesn't want to hang up.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Sayed
>>>>>>
>>>>>> I'm did not receive the missing part
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> Please be informed that we checked for the missing part in the wh,
>>>>>>> but unfortunately couldn't find the same.
>>>>>>>
>>>>>>>
>>>>>>> *Thanks,*
>>>>>>>
>>>>>>> *Omar Ismail | Mumzworld Services*
>>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>>>> feedback for this AWB (  600840705
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> + @Mostafa saad <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> What happened here?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>>
>>>>>>>>> Eugene.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed
>>>>>>>>> Magdy <[email-masked]>
>>>>>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>>>>> Omar Ismail <[email-masked]>; Mohit Caleb <[email-masked]>;
>>>>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>> Umang Mehrotra <[email-masked]>; Denmark A <
>>>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>>>> Hyacinth Joyce <[email-masked]>; Anas nazzal <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Syed / Eugene,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Could you please confirm if reshipped. Its a while now customer is
>>>>>>>>> complaining.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mohamed Magdy <[email-masked]> need your assistance in
>>>>>>>>> this case. The missing part is not yet received and customer is complaining
>>>>>>>>> since 16th May.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly note that the customer called again to complain about the
>>>>>>>>> same issue.
>>>>>>>>>
>>>>>>>>> The customer extremely angry due to fake promises and lack of
>>>>>>>>> commitment.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please arrange a call back to the customer at the soonest, the
>>>>>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please contact the customer on the number given below:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 971 557189240
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks again.
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Syed,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for the update.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>> <[email-masked]>  - pls reship asap, the customer is
>>>>>>>>> calling again.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I appreciate your support.
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hello Mac,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>>>>>> adjust inventory for this item.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Syed,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As discussed, please reship the missing parts today as much as
>>>>>>>>> possible.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>> <[email-masked]> - please share the details of the
>>>>>>>>> courier who will be assigned.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per our record, we have received on the box from OB team.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Also we were delivered the same to the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> POD from Wimo for your reference.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Eugene,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on
>>>>>>>>> this case customer is following up since May.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>>
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Thanks, Nessy,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing
>>>>>>>>> box is with us.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I replied on this mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check your spam folder.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Ashley,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Could you help me on this.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Alina and team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we sent
>>>>>>>>> you correct box quantity for sure.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> NESSY LANDICHO
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>>
>>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>>>>> *To:* Mohit Caleb; Nessy
>>>>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>>>>> Mohamed Magdy
>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise if we have the missing piece, if not we will arrange
>>>>>>>>> a replacement
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly confirm asap
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Mohit
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Nessy,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> POMUMZ_DXB189506
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see below:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> With regard to my order 600840705, please note that we had order
>>>>>>>>> from ifam the “Marshmallow plus baby room-mint” as per the 1st attached
>>>>>>>>> photo and product desrciption on mumzworld website-rectangular room with
>>>>>>>>> two sides 200cm the other two sides 140cm and height 65cm, it seems that
>>>>>>>>> there are at least 10 rail-pieces.
>>>>>>>>>
>>>>>>>>> However,we received one box with only 4 rail-pieces as per the
>>>>>>>>> rest attached photos.
>>>>>>>>>
>>>>>>>>> Please could you please follow our request and inform us about the
>>>>>>>>> missing parts asap.
>>>>>>>>>
>>>>>>>>> Many thanks in advance,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>>>>> anytime soon, and needs it urgently.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "lastmile" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>