Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Thu, 11 Jun 2020 16:12:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Appreciate your response.

@Returns.fc <[email-masked]> @Denmark A <[email-masked]>
- please assist, Sagar will be asking for a CRA.

Thank you
*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
wrote:

> Hello Mary
>
> this order was lost from the WH
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> As per your email, the shipment got lost. Does it mean the courier lost
>> the package or has it been lost in the warehouse?
>>
>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani <[email-masked]>
>> - the customer is asking for a refund, can I raise a refund request?
>>
>> There is no CRA yet as returns team need a confirmation first.
>>
>>  Please advise.  Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Thanks for the update.
>>>
>>> @Returns.fc <[email-masked]> @Denmark A
>>> <[email-masked]>  - please create the cra, need to refund the
>>> customer asap. The customer is very furious
>>>
>>> Please advise once done. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> - 3PL
>>>>
>>>> Hello Mary
>>>>
>>>> Please refund the customer as the order was lost
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Where is this shipment?
>>>>>
>>>>> The customer is asking for a refund and very furious she didn't
>>>>> receive her order and she doesn't have her money back.
>>>>>
>>>>> Please give us an urgent update tomorrow, the customer threatened to
>>>>> file a legal complaint.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> *Dear Anas*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Do you have an AWB number…the same was requested by Usman on the
>>>>>> 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Best regards*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Raj.P*
>>>>>>
>>>>>> E-Commerce & Large Enterprises
>>>>>>
>>>>>> Manager | Parcels and express BU
>>>>>>
>>>>>> Head Office
>>>>>>
>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>
>>>>>> *T*
>>>>>>
>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  M*
>>>>>>
>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>
>>>>>> *E*
>>>>>>
>>>>>>  [email-masked] <[email-masked]>*
>>>>>>
>>>>>>  |
>>>>>>
>>>>>> *  W*
>>>>>>
>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>
>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>
>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *@ your service 24/7 ! *
>>>>>>
>>>>>>
>>>>>>
>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>>>>> [email-masked]>; customer care <[email-masked]
>>>>>> >
>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly do the needful as the customer called again to follow up and
>>>>>> asked for order cancellation and order refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer called again to follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> She no longer needs the order and requested for a refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check advise asap to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please advise if this is lost so we can create a refund escalation.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Please advise with the tracking number.
>>>>>>
>>>>>> The customer has been following up daily.
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please share with us the AWB, the customer called to follow up again
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Usman,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please ensure the delivery asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb as
>>>>>> there was none in the system
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>