Subject: Important - Zendesk Mumzworld CRM Shipments Widget
From: Amr Abed <[email-masked]>
To: customer care <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Eugene Mugisa <[email-masked]>, logistics <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Thu, 11 Jun 2020 15:20:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We have an interesting update for you today that hopefully will help with
the team's productivity :)

The Zendesk Mumzworld CRM App now supports showing an Order's Shipments /
Items details,  below are the details as well as some screenshots of the
feature.

Let me know your feedback once you start using this, and if there is
anything you feel should be improved or added.

@Eugene Mugisa <[email-masked]>  We are using a list of supported
couriers shared by the team, that has contact info and tracking links,
would appreciate if you can review it for accuracy, and support on couriers
where i wasn't able to find tracking links.

   - Each Order in the widget will now have a "View Shipments" link if it's
   had data available

   - The Shipments View shows information about shipments and processing
   items for an order

   - You will be able to see detailed Order Item info pulled from Netsuite

            Qty (Ordered / Backordered / Committed / Fulfilled)
            Item Closed / OOS / Delayed
            OOS Reason / Logistics Comments
            Item Shipping Time

   - You will be able to see details on the shipment, Ex:

            Shipment Status (Created / Picked / Packed / Ready For Dispatch
   / Dispatched / Delivered)
            Courier Info (Name / Contact Info)
            Shipment Tracking Links (Aftership if courier is supported   /
   Courier Tracking Links for courier that support it)  -- These links will
   open in a popup right from this view, and can be also copied and shared
            Shipment Warehouse (UAE FC / KSA FC) as well as Shipment
   Destination (Country / City)
            Shipment Dates (Date Created / Date Shipped / Courier Pickup /
   Delivery Date)

   - You will be able to see top level order info, Ex:

            Order Number and Date
            Payment Method
            Customer Email / Phone

*Supported Couriers (Tracking Links / Contact Info)*

   - *Time Express  -- * *No Tracking    *
        Phone: 97144339455

   -
*Emirates Post      *Phone: 600599999
        Email: [email-masked]

   - *OneClick*  --  *No Tracking *
        Phone: 971559412073
        Email: [email-masked]

   - *Jeebly*
        Phone: 800 – Jeebly (533259)
        Email: [email-masked]

   - *Shipa*
        Phone: 800SHIPA (80074472)
        Email: [email-masked]

   - *Way Point*  --* No Tracking*
        Phone: 971502687574
        Email:  [email-masked]

   - *ClearWay Express * -- *No Tracking*
        Phone: 971547017854
        Email: [email-masked]

   - *Baz Deliverey*  -- *No Tracking*
        Phone: 971547017854
        Email: [email-masked]

   - *Road Riders*  -- *No Tracking*
        Phone: 971547016546
        Email:  [email-masked]

   - *IMile*
         Phone: 971547016546
         Email: [email-masked],[email-masked]

   - *IMile KSA*
         Phone:  920035757  - 0548116681
         Email:  [email-masked]

   - *Trumax*  -- *No Tracking*
         Phone: 971551915220

   - *DHL Express*
         Phone:  8003450000 - 920003450 - +966138827777
         Email:  [email-masked]

   - *NAQEL  -- No Automated Tracking - Has to type the AWB and submit*
         Phone: 920020505
         Email: [email-masked]

   - *SMSA*
          Phone: 920009999
          Email: [email-masked]

   - *Aramex*
          Phone: 966920035200
          Email:  [email-masked]

   - *IQS*
         Phone:  971583059811
         Email:  [email-masked]

   - *UPS*
         Phone: 97143815278
         Email:  [email-masked]

   - *BarQ Express*
          Phone:  920010614
          Email:  [email-masked]

   - *Tam KSA*  -- *No Tracking*
           Phone: 966531496025
           Email:  [email-masked]

   - *Esnad*
           Phone:  966920034000
           Email:  [email-masked]

   - *Saee Express*
           Phone: 920034331
           Email:  [email-masked]

   - *Shipa*
           Phone: 966118742999
           Email:  [email-masked]

Regards,
Amr