Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, Mostafa Said <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 11 Jun 2020 15:18:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth

We will not proceed any collection without CRA and please make sure to
update it on the Sheet

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 3:13 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 10 Jun 2020 at 13:15, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Syed,
>>
>> The customer is about to give birth and she needs her order urgently.
>>
>> Please check and advise. The customer wants to be updated today.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Naib,
>>>
>>> I couldn't retrieve the CCTV footage for this. @Omar Ismail
>>> <[email-masked]> can you please check if there is extra inventory
>>> for this item.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>>>
>>>> +Mohit Caleb <[email-masked]>  please do the needful.
>>>>
>>>> @Mostafa saad <[email-masked]> please arrange collection.
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update on this asap.
>>>>>
>>>>> The customer is about to give birth and needs her item urgently.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer with the above order no. called and informed that she
>>>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>>>> but she received a Trunki.
>>>>>>
>>>>>>  Please see the below image for your reference.
>>>>>>
>>>>>>
>>>>>> Please note that the customer is about to deliver her baby and she
>>>>>> wants to receive her items urgently.
>>>>>>
>>>>>> Kindly do the needful.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>> --
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>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>