Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Samiya Sheikh <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>
Date: Thu, 11 Jun 2020 15:17:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update urgently, customer is following up-

item  MD-516212003 is missing.

Regards

On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mahmoud,
>
> Thank you for the clarification.
>
> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
> <[email-masked]> @Azharuddin Kalamuddin (R3PL)
> <[email-masked]>  - please check the warehouse,
> only 1 has been given to the courier.
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]> wrote:
>
>> Hi ,
>>
>>
>>
>> We only picked up one item and delivered it to the client as well , so if
>> any other items should deliver to the clinet  kindly check with the
>> warehouse because we only received one item and you will find the shipment
>> details who entered on our system from your side show  1 item also .
>>
>>
>>
>> Regards ,
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>> *To:* Mahmoud Omar
>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Zubair
>> Wahid; customer care; Samiya Sheikh
>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>
>>
>>
>> Hi Mahmoud,
>>
>>
>>
>> Just to clarify, does it mean the missing item was delivered today?
>>
>>
>>
>> As per the customer, she only received 1 item before instead of 2 like
>> what she ordered.
>>
>>
>>
>> Please confirm. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]> wrote:
>>
>> Shipment has been delivered .
>>
>>
>>
>> Best ,
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Mahmoud
>> Omar
>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we have an update this case, please?
>>
>>
>>
>> The customer keeps on follow up.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please confirm how many packages were handed to the courier.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly confirm how many packages this order has been shipped in.
>>
>>
>>
>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>
>>
>>
>> Regards
>>
>>