Subject: Re: Sales Order # 600856285
From: Mostafa saad <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 15:15:46 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina

We already stopped the Swap as per magdy !!!!

Also please add this CRA on the sheet to proceed.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 1:03 PM Alina D'Souza <[email-masked]> wrote:

> Thanks Denmark / Mohit,
>
> Have created a CRA CRA_AR_RE12624, and a new order# 600891165
>
> Please fulfil the item to this order.
>
> @Mostafa saad <[email-masked]> Please arrange a swap once picked
> and packed urgently.
>
> Regards,
> Alina
>
> On Thu, Jun 11, 2020 at 12:58 PM Denmark A <[email-masked]> wrote:
>
>> Hi Alina,
>>
>> 600856251_2 This sales order has a CRA already, we need to collect the
>> item from the customer who received the pillow.
>>
>> Regards,
>>
>>
>>
>> On Thu, Jun 11, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Ok Thanks Denmark.
>>>
>>> Do we need to create a CRA and new order?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Jun 11, 2020 at 12:50 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohit / Syed,
>>>>
>>>> Please advise and check if we had sent a pillow by mistake.
>>>>
>>>> Kindly advise asap
>>>>
>>>> @Mohamed Magdy <[email-masked]> - Will Arrange a Swap once
>>>> confirmed by Mohit as customer very upset and not happy with the delivery
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear team
>>>>>
>>>>> Kindly assist
>>>>>
>>>>> CM called to follow up please update urgently
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Denmark A <[email-masked]>
>>>>>> ᐧ
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer called again, she confirmed her name and the order
>>>>>>> number is correct but the item is not.
>>>>>>>
>>>>>>> Please check it in the warehouse, the customer is very upset and
>>>>>>> needs her order within this week.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi All,
>>>>>>>>
>>>>>>>> Any updates ?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>>>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <
>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc
>>>>>>>> <[email-masked]>; customer care <[email-masked]>
>>>>>>>> *Subject:* Re: Sales Order # 600856285
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>>>>>> check and assist, the customer is following up
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> The label on the box had the correct details.
>>>>>>>>
>>>>>>>> I dont believe this is a mix up with the courier.
>>>>>>>>
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please check the packing process of this item as the customer
>>>>>>>> requested a coffee machine and she got a breastfeeding pillow.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly let us know if the correct item is still in the WH so we can
>>>>>>>> request the swap to be done.
>>>>>>>>
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> --
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>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
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>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>