Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Thu, 11 Jun 2020 15:12:07 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

this order was lost from the WH

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> As per your email, the shipment got lost. Does it mean the courier lost
> the package or has it been lost in the warehouse?
>
> @Ekta Jesswani <[email-masked]>  @Sagar Khawani <[email-masked]>
> - the customer is asking for a refund, can I raise a refund request?
>
> There is no CRA yet as returns team need a confirmation first.
>
>  Please advise.  Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> Thanks for the update.
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
>> - please create the cra, need to refund the customer asap. The customer is
>> very furious
>>
>> Please advise once done. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> - 3PL
>>>
>>> Hello Mary
>>>
>>> Please refund the customer as the order was lost
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Where is this shipment?
>>>>
>>>> The customer is asking for a refund and very furious she didn't receive
>>>> her order and she doesn't have her money back.
>>>>
>>>> Please give us an urgent update tomorrow, the customer threatened to
>>>> file a legal complaint.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>> [email-masked]> wrote:
>>>>
>>>>> *Dear Anas*
>>>>>
>>>>>
>>>>>
>>>>> *Do you have an AWB number…the same was requested by Usman on the 10th
>>>>> of May…..i still don’t see one  to arrange a RTS*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Best regards*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Raj.P*
>>>>>
>>>>> E-Commerce & Large Enterprises
>>>>>
>>>>> Manager | Parcels and express BU
>>>>>
>>>>> Head Office
>>>>>
>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>
>>>>> *T*
>>>>>
>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  M*
>>>>>
>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>
>>>>> *E*
>>>>>
>>>>>  [email-masked] <[email-masked]>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  W*
>>>>>
>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>
>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>
>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>
>>>>>
>>>>>
>>>>> *@ your service 24/7 ! *
>>>>>
>>>>>
>>>>>
>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal <[email-masked]>
>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>>>> [email-masked]>; customer care <[email-masked]>
>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>
>>>>>
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly do the needful as the customer called again to follow up and
>>>>> asked for order cancellation and order refund.
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>>
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> She no longer needs the order and requested for a refund.
>>>>>
>>>>>
>>>>>
>>>>> Kindly check advise asap to proceed.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Please advise if this is lost so we can create a refund escalation.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Please advise with the tracking number.
>>>>>
>>>>> The customer has been following up daily.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please share with us the AWB, the customer called to follow up again
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Usman,
>>>>>
>>>>>
>>>>>
>>>>> Please ensure the delivery asap.
>>>>>
>>>>>
>>>>>
>>>>> @Mostafa saad <[email-masked]> - kindly share the awb as
>>>>> there was none in the system
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>