Subject: Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >> 4821449710
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Ronald Gaviola <[email-masked]>, Pankaj Mahey <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Radwa Ali <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 11 Jun 2020 13:53:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that the customer wants to cancel the shipment and refund the
amount back to her

Kindly check and advise

On Thu, Jun 4, 2020 at 3:23 PM <[email-masked]> wrote:

> Hi @Hussain Firoz Miyagamwala <[email-masked]> and @Ronald Gaviola
> <[email-masked]>,
>
> The below shipment was requested multiple times to be cancelled.
>
> Now the customer has agreed to receive the shipment.
>
> She received a partial delivery. We need to close this case and  create a
> CRA and refund the customer today.
>
>
>
> @Eugene Mugisa <[email-masked]> Please assist as we need to close
> this today. Customer is beyond frustrated. This has been pending since the
> 18th of April.
>
> The 2nd part if this order is supposed to be shipped with iMile AWB#
> 604212067394 was added to the KSA escalation since the 4th of May and we
> still have no updates ?
>
> Please treat this as a priority we need to close the case and refund the
> customer.
>
> 4-May-2020
>
> 18-Apr-2020
>
> Mohammed
>
> Riyadh
>
> Assigned to Imile delivery services since 21 April
>
> 100138771_1
>
> Imile
>
> 604212067394
>
> 8-May-2020
>
> 18-Apr-2020
>
> Mac
>
> Riyadh
>
> PLS CANCEL
>
> 100138771_1
>
> imile
>
> 604212067394
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Friday, May 29, 2020 8:52 PM
> *To:* Hussain Firoz Miyagamwala <[email-masked]>
> *Cc:* Pankaj Mahey <[email-masked]>; Azharuddin Kalamuddin (R3PL) <
> [email-masked]>; Radwa Ali <[email-masked]>;
> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>; Mohit
> Caleb <[email-masked]>; Outbound.fc <[email-masked]>;
> lastmile <[email-masked]>; customer care <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Mostafa saad <
> [email-masked]>; Returns.fc <[email-masked]>
> *Subject:* Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >>
> 4821449710
>
>
>
> Hi Hussain,
>
>
>
> Is this in the warehouse in KSA now?
>
>
>
> Please create the CRA if it is, the customer keeps on following up.
>
>
>
> Also, please advise us once done to initiate the refund.
>
>
>
> Thank you
>
> Warm Regards
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, May 25, 2020 at 3:20 PM <[email-masked]> wrote:
>
> Dear Pankaj
>
>
>
> Please confirm the address for the return?
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Ozzie Fernandes*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: PLS CANCEL- 100138771_2
> >> Sent: Sun, 24 May 2020 11:00:45 UTC+04:00
> >>
> >>
>
> +ae.mumzworld <[email-masked]>  +Mohammad Azharuddin
> <[email-masked]>
>
>
> >>
>
> Dear Team,
>
>
> >>
>
> Any Update?
>
>
> >>
>
> 4821449710  Please send a pre alert to tamer facility Regarding This
> Cancel as return Shipment.
> >>
>
>
> >>
>
> Mohammed
>
>
> >>
>
> FYI
>
>
> >>
>
> Thanks & Regards
>
> Pankaj
>
>
> >>
>
>
> >>
>
>
> >>
>
> On Sun, May 24, 2020 at 10:55 AM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
> Hi Pankaj,
>
>
> >>
>
> May we have an update on this, please?
>
>
> >>
>
> Thank you
>
> Warm Regards,
>
>
> *>> *
>
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
>
> >>
>
> On Thu, May 21, 2020 at 2:52 PM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
> Hi Pankaj,
>
>
> >>
>
> As per DHL, Tamer is refuse to take the shipment back.
>
>
> >>
>
> Please assist. The customer is asking for a refund.
>
>
> >>
>
> Thank you
>
> Warm Regards,
>
>
> *>> *
>
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
>
> >>
>
> On Mon, May 18, 2020 at 5:04 AM Pankaj Mahey <[email-masked]> wrote:
> >>
>
> Dear DHL ,+ae.mumzworld <[email-masked]> ,
>
>
> >>
>
> Please cancel this shipment ,ad return this shipment to our Tamer Facility
> Riyadh.
>
> 4821449710
>
>
> >>
>
>
> >>
>
> Thanks
>
> Pankaj
>
>
> >>
>
> On Thu, May 14, 2020 at 4:17 PM Radwa Ali <[email-masked]> wrote:
> >>
>
> Hi All,
>
> The customer received a notification that the order is shipped.
>
> Please check and return as she will not accept the package.
>
>
>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> >>
>
> [[:removedImage(image.png):]]
> >>
>
>
> >>
>
>
> >>
>
> On Fri, May 8, 2020 at 12:52 PM Pankaj Mahey <[email-masked]> wrote:
> >>
>
> Dear Syed,
>
>
> >>
>
> Please do the needful.
>
>
> >>
>
>
> >>
>
> Thanks & Regards
>
> Pankaj
>
>
> >>
>
> On Fri, May 8, 2020, 11:52 AM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
> Hi Team,
>
>
> >>
>
> Please do not process the order anymore. The customer is very upset about
> the delay, wants her money back instead.
>
>
> >>
>
> @Returns.fc <[email-masked]> - kindly create the CRA to
> initiate the refund.
>
>
> >>
>
> Thank you
>
> Warm Regards,
>
>
> *>> *
>
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >> [[:removedImage(image.png):]]
> >>
>
>
>
> --
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> >> To unsubscribe from this group and stop receiving emails from it, send
> an email to [email-masked] (
> [email-masked]) .
> >> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
> >>
>
>
>
>
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE