Subject: Re: Wrong item - AKR-SET-PRIM-P-14C - SO# 600857194
From: Naib Khan <[email-masked]>
To: Ashley Fernandes <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Edel Saballa <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 11 Jun 2020 14:32:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostaf,

Please arrange collection ASAP address below

600857194
Al khawaneej 2

Regards.
Naib

On Thu, 11 Jun 2020 at 13:29, Ashley Fernandes <[email-masked]> wrote:

> Dear Radwa,
>
> Please be informed that the correct box was already delivered and the
> installation was also completed *yesterday, 10th June*. However, the
> incorrect box (additional) is still with the customer (pic attached below).
>
> @Returns.fc <[email-masked]> @Mohit Caleb <[email-masked]> : Kindly
> please have that collected back on an urgent basis.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Thu, Jun 11, 2020 at 12:44 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Mohit,
>> Please update us on this issue ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Mon, Jun 1, 2020 at 3:24 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the customer is he called again to follow up.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Sun, May 31, 2020 at 3:00 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> ++ @Mohit Caleb <[email-masked]>
>>>>
>>>> Please note that *Box No: 3 of 3 is missing* and customer instead
>>>> received two boxes of Box No: 1 of 1. Pictures attached below for reference.
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Sun, May 31, 2020 at 2:55 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All,
>>>>> Please update us on this issue.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 6:56 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi All ,
>>>>>> Please check the SO# above as the customer receive the item which
>>>>>> comes in 3 boxes and when they started the installation she was advised
>>>>>> that 2 boxes were repeated.
>>>>>> Please check as we need to replace the wrong box ASAP and get the
>>>>>> installation scheduled.
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>> --
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