Subject: Re: Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Thu, 11 Jun 2020 13:08:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

What can we do about this?

Can we arrange shipment with a different courier?

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 8 Jun 2020 at 12:27, Zubair Wahid <[email-masked]> wrote:

> This shipment has size issue, due to large size imile is not picking them
>
>
> On Mon, Jun 8, 2020 at 10:43 AM Eugene Mugisa <[email-masked]>
> wrote:
>
>> + @Zubair Wahid <[email-masked]>
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Monday, June 8, 2020 11:43 AM
>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <
>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer called to follow up and is furious about the delay. The
>> customer threats to raise a formal complaint too.
>>
>>
>>
>> Upon tracking it shows:
>>
>>
>>
>>
>>
>> Kindly assist and prioritize this shipment. The customer needs delivery
>> within the week otherwise she would want a refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>