Subject: Re: Sales Order # 600856285
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Denmark A <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 12:52:08 +0400
List-Id: <ccteam.mumzworld.com>

Ok Thanks Denmark.

Do we need to create a CRA and new order?

Regards,
Alina

On Thu, Jun 11, 2020 at 12:50 PM Alina D'Souza <[email-masked]> wrote:

> Hi Mohit / Syed,
>
> Please advise and check if we had sent a pillow by mistake.
>
> Kindly advise asap
>
> @Mohamed Magdy <[email-masked]> - Will Arrange a Swap once
> confirmed by Mohit as customer very upset and not happy with the delivery
>
> Regards,
> Alina
>
>
> On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear team
>>
>> Kindly assist
>>
>> CM called to follow up please update urgently
>>
>> Regards
>> Taqwa
>>
>> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Denmark A <[email-masked]>
>>> ᐧ
>>>
>>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer called again, she confirmed her name and the order number
>>>> is correct but the item is not.
>>>>
>>>> Please check it in the warehouse, the customer is very upset and needs
>>>> her order within this week.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> Any updates ?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>
>>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <
>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; customer care <[email-masked]>
>>>>> *Subject:* Re: Sales Order # 600856285
>>>>>
>>>>>
>>>>>
>>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>>> check and assist, the customer is following up
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> The label on the box had the correct details.
>>>>>
>>>>> I dont believe this is a mix up with the courier.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Mostafa Saad
>>>>>
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please check the packing process of this item as the customer
>>>>> requested a coffee machine and she got a breastfeeding pillow.
>>>>>
>>>>>
>>>>>
>>>>> Kindly let us know if the correct item is still in the WH so we can
>>>>> request the swap to be done.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>>