Subject: Chat feedback - 10/06/2020
From: Rosette Modiri <[email-masked]>
To: Mohammed Obiedo <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Thu, 11 Jun 2020 00:18:26 -0700 (MST)

Hi Obeido, 

Please find below the chat feedback and be more careful next time. 

* Visitor 91816768 : customer requested to check the availability of the product, you advised to check on the website. As CS.Rep, you should check the availability of this product on the website on behalf of the customer. 

* Visitor 93657264 : The chat was correctly introduced by the greeting but customer left after 6 min of waiting as there was no word from your side. You might have many chats at that time but as I mentioned earlier if the investigation is taking more time, please revert back to customer after every 2 or 3 min to bear with you. 

I hope this will be implemented in future. 

Thanks for your understanding. 

Regards, 
Rosette