Subject: Re: Orders Marked As Lost on Courier + 30 Days
From: Amir Julkarnain <[email-masked]>
To: "Asad ." <[email-masked]>, Johannes Jade Pabeca <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Harshil Gupta <[email-masked]>, Rodina Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 10:17:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Johannes,

As discussed, We need your support on this. Please do the needful.

Best Regards,
Amir

On Thu, 11 Jun 2020 at 00:10, Asad . <[email-masked]> wrote:

> Hi Ekta, Amir and Rodian,
>
>
>
> Please put one person on making the OB calls to these customers and inform
> them on the following … Depends on the status of the shipment change your
> wording please.
>
>
>
>    - Shipment was dispatched with X courier, unfortunately they were not
>    able to deliver on time and now the shipment has been miss placed
>    - We are processing your refund now… offer GV and if not acceptable
>    offer refund.
>
>
>
> Please confirm once its done.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
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> *From: *Eugene Mugisa <[email-masked]>
> *Date: *Wednesday, 10 June 2020 at 1:53 PM
> *To: *customer care <[email-masked]>, Shajeeb Cheriyath <
> [email-masked]>, Sagar Khawani <[email-masked]>, Ekta
> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> Veronique Bachmann <[email-masked]>
> *Cc: *"[email-masked]" <[email-masked]>, Shady Elgendy <
> [email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <
> [email-masked]>
> *Subject: *Orders Marked As Lost on Courier + 30 Days
>
>
>
> Dear CC,
>
>
>
> The below shipments have been updated as lost on the courier due to Severe
>  Ageing. Please communicate with the customer and process refund for the
> customer or check with them if they want to place a new order.
>
>
>
> @'Shajeeb Cheriyath' <[email-masked]> @'Sagar Khawani'
> <[email-masked]> Individual emails have been sent to you for each
> courier and the tracker also to be updated.
>
>
>
> General Status
>
> Lost
>
> *Count of AWB Number*
>
> *Column Labels*
>
> *Row Labels*
>
> *>30 Days*
>
> *Grand Total*
>
> *KSA-KSA*
>
> *94*
>
> *94*
>
> BARQ KSA
>
> 65
>
> 65
>
> Wimo/Esnad
>
> 29
>
> 29
>
> *UAE-KSA*
>
> *32*
>
> *32*
>
> SMSA-Road
>
> 12
>
> 12
>
> SMSA-Air
>
> 1
>
> 1
>
> Wimo/Esnad
>
> 19
>
> 19
>
> *Grand Total*
>
> *126*
>
> *126*
>
>
>
> Best,
>
> Eugene.
>
>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE