Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Clearway Express <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <
Date: Thu, 11 Jun 2020 10:05:56 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mary

Please hold the new order !!

@Clearway Express <[email-masked]>  Please deliver this order to
the customer ASAP.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 10, 2020 at 6:33 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Amir,
>
> Since there was no response received from Syed nor Mostafa, as per your
> advice, a new order was created.
>
> 600890276
>
> @Mary Ann Balancio <[email-masked]>  - kindly create the PO
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 10, 2020 at 6:18 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa and Syed,
>>
>> May we have an update, please?
>>
>> Otherwise, we will just place a new order to resolve the issue once and
>> for all.
>>
>> Please reply. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Syed,
>>>
>>> What had happened to this case? Based on our last conversation last
>>> Saturday, the missing part was found and being prepared to reship.
>>>
>>> Then Omar said the item is nowhere to be found and Mostafa didn't
>>> receive it as well.
>>>
>>> Please clarify, we need an urgent update. The customer is very furious
>>> and doesn't want to hang up.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Sayed
>>>>
>>>> I'm did not receive the missing part
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]> wrote:
>>>>
>>>>> Hi Mohit,
>>>>>
>>>>> Please be informed that we checked for the missing part in the wh, but
>>>>> unfortunately couldn't find the same.
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>> *Omar Ismail | Mumzworld Services*
>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>> feedback for this AWB (  600840705
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> + @Mostafa saad <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What happened here?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohamed
>>>>>>> Magdy <[email-masked]>
>>>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>>> Omar Ismail <[email-masked]>; Mohit Caleb <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; lastmile <[email-masked]>; Umang
>>>>>>> Mehrotra <[email-masked]>; Denmark A <[email-masked]>;
>>>>>>> Shady Elgendy <[email-masked]>; Hyacinth Joyce <
>>>>>>> [email-masked]>; Anas nazzal <[email-masked]>
>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Syed / Eugene,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Could you please confirm if reshipped. Its a while now customer is
>>>>>>> complaining.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]> need your assistance in this
>>>>>>> case. The missing part is not yet received and customer is complaining
>>>>>>> since 16th May.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly note that the customer called again to complain about the
>>>>>>> same issue.
>>>>>>>
>>>>>>> The customer extremely angry due to fake promises and lack of
>>>>>>> commitment.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>
>>>>>>> Virus-free. www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please arrange a call back to the customer at the soonest, the
>>>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please contact the customer on the number given below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 971 557189240
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks again.
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Syed,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for the update.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>> <[email-masked]>  - pls reship asap, the customer is
>>>>>>> calling again.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I appreciate your support.
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Mac,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>>>> adjust inventory for this item.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ᐧ
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Syed,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As discussed, please reship the missing parts today as much as
>>>>>>> possible.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>> <[email-masked]> - please share the details of the courier
>>>>>>> who will be assigned.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per our record, we have received on the box from OB team.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Also we were delivered the same to the customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> POD from Wimo for your reference.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Eugene,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on this
>>>>>>> case customer is following up since May.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Thanks, Nessy,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing box
>>>>>>> is with us.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]> wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I replied on this mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check your spam folder.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Ashley,
>>>>>>>
>>>>>>>
>>>>>>> Could you help me on this.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Alina and team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we sent
>>>>>>> you correct box quantity for sure.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> NESSY LANDICHO
>>>>>>>
>>>>>>>
>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>
>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>>> *To:* Mohit Caleb; Nessy
>>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>>> Mohamed Magdy
>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise if we have the missing piece, if not we will arrange a
>>>>>>> replacement
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly confirm asap
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Mohit
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Nessy,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> POMUMZ_DXB189506
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see below:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> With regard to my order 600840705, please note that we had order
>>>>>>> from ifam the “Marshmallow plus baby room-mint” as per the 1st attached
>>>>>>> photo and product desrciption on mumzworld website-rectangular room with
>>>>>>> two sides 200cm the other two sides 140cm and height 65cm, it seems that
>>>>>>> there are at least 10 rail-pieces.
>>>>>>>
>>>>>>> However,we received one box with only 4 rail-pieces as per the rest
>>>>>>> attached photos.
>>>>>>>
>>>>>>> Please could you please follow our request and inform us about the
>>>>>>> missing parts asap.
>>>>>>>
>>>>>>> Many thanks in advance,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>>> anytime soon, and needs it urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "lastmile" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> *Error! Filename not specified.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>
>>>>>>> Virus-free. www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>