Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Usman Abbasi <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Rajesh Pattabhi <[email-masked]>
Date: Wed, 10 Jun 2020 19:03:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Where is this shipment?

The customer is asking for a refund and very furious she didn't receive her
order and she doesn't have her money back.

Please give us an urgent update tomorrow, the customer threatened to file a
legal complaint.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
[email-masked]> wrote:

> *Dear Anas*
>
>
>
> *Do you have an AWB number…the same was requested by Usman on the 10th of
> May…..i still don’t see one  to arrange a RTS*
>
>
>
>
>
> *Best regards*
>
>
>
>
>
>
> *Raj.P*
>
> E-Commerce & Large Enterprises
>
> Manager | Parcels and express BU
>
> Head Office
>
> P.O. Box 99999, Dubai, United Arab Emirates
>
> *T*
>
>  *+971 4 230 3000 <+971-4-230-3000>*
>
>  |
>
> *  M*
>
>  *+971 55 257 1010 <+999-99-999-9999>*
>
> *E*
>
>  [email-masked] <[email-masked]>*
>
>  |
>
> *  W*
>
>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>
>  <https://www.facebook.com/EmiratesPostUAE/>
>
>  <https://www.instagram.com/emiratespostuae/>
>
>
>
> *@ your service 24/7 ! *
>
>
>
> *We Care – Safety first; Contactless Deliveries – COVID-19*
>
>
>
>
>
>
>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Monday, June 1, 2020 6:42 PM
> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
> [email-masked]>; Ekta Jesswani <[email-masked]>
> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>
>
>
> Dear Team,
>
>
>
> Kindly do the needful as the customer called again to follow up and asked
> for order cancellation and order refund.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> The customer called again to follow up.
>
>
>
> She no longer needs the order and requested for a refund.
>
>
>
> Kindly check advise asap to proceed.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Please advise if this is lost so we can create a refund escalation.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Please advise with the tracking number.
>
> The customer has been following up daily.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please share with us the AWB, the customer called to follow up again
>
>
>
> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Usman,
>
>
>
> Please ensure the delivery asap.
>
>
>
> @Mostafa saad <[email-masked]> - kindly share the awb as there
> was none in the system
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>