Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Samiya Sheikh <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Taiba <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Wed, 10 Jun 2020 18:52:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please confirm if this is collected, Kindly update.

Regards

On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please update the CM want the refund ASAP
>
> Regards
> Taqwa
>
> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> Kindly add this in the RVP data for today.
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup for
>> this order and collect it from the customer ASAP.
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]>
>>
>> Wrong customer order delivered
>>
>> Collection at below address
>>
>> Shipping Address
>> SHIP TOshamma alamimi
>> شارع المرجان
>> المناصير / فيلا 82
>> Abu Dhabi
>> United Arab Emirates Map
>> SHIP AREA
>> SHIP PHONE971508828181
>>
>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Please arrange collection CRA_AR_RE12356
>>
>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> It is Alina who can provide what you're requesting.
>>
>> @Alina D'Souza <[email-masked]> - please create the CRA to arrange
>> the collection.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mary
>>
>> Please share the CRA to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Mostafa and Eugene,
>>
>> It seems this is not a return issue but wrong delivery.
>>
>> Please have one of our drivers collect the items to Shamma Al Amimi
>> tomorrow.
>>
>> The address was given in the previous email.
>>
>> @Denmark A <[email-masked]> @Returns.fc <[email-masked]>
>> - please advise when received to process the refund.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> In relation to this case, the rest of the items missing was incorrectly
>> delivered to another customer.
>>
>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>> <[email-masked]> - please arrange the collection urgently tomorrow,
>> because the person who received it will only be available tomorrow.
>>
>> The address was given below:
>>
>> Shipping Address
>> SHIP TOshamma alamimi
>> شارع المرجان
>> المناصير / فيلا 82
>> Abu Dhabi
>> United Arab Emirates Map
>> SHIP AREA
>> SHIP PHONE971508828181
>>
>> @Denmark A <[email-masked]> - please create the CRA when
>> received, the customer doesn't want her order anymore to initiate the
>> refund process
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mary
>>
>> We receive only one box from OB team. so please palace new order for the
>> missing item to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> May we have an update on this shipment?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> order 700232767 is in 2 shipments but courier confirmed they received 1.
>> kindly assist.
>>
>> Regards
>>
>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>
>> FYI
>>
>>
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Farooq <[email-masked]>
>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>> *To:* Mary Anne Agapito <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Mostafa saad <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> Hi Mary -  We received 1 Box against the ref , Please confirm with team
>> and update.
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Tuesday, May 19, 2020 1:08 PM
>> *To:* Farooq <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Mostafa saad <[email-masked]>
>> *Subject:* Incomplete Shipment - 700232767// awb: JB234921
>>
>> Hi Farooq,
>>
>> As per the customer, she only received 1 box that contained 1 item
>>
>>
>> Al Ain Bambini Baby Water 6x1.5L Special Offer
>>
>> On our recorder, it showed 2 boxes have been given.
>>
>> Kindly check. Thank you
>> Warm Regards,
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>