Subject: Re: SO# 600848037 - HA-687024
From: Yaseen Shaqra <[email-masked]>
To: Laura Thomson <[email-masked]>
Cc: customer care <[email-masked]>, Jeremie Jizmundo <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 10 Jun 2020 17:46:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Laura,

Hope you are doing well

Please we need your support on this, the customer complained that the
padding has flattened and the chair doesn't hold in the incline
position after that it snaps back very hard

The customer is really upset and wants to return the item back to us

Kindly check and update

On Wed, Jun 10, 2020 at 10:58 AM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Yaseen,
>
>
>
> Good day!
>
> The customer might have mistaken the item. By looking at the picture, the
> item seems to be in good condition.
>
> Please see below comments:
>
>    - the chair padding has flattened – padding is in it’s normal
>    condition, not too think or too thin.
>    - the chair does tend to get stuck in the incline position and when
>    the customer sets again it snaps back quite harshly – The backrest can
>    be fully adjusted to the resting position and you just need to set the
>    locking mechanism (see the picture below)  to stay as it is otherwise
>    it will automatically go back once you stand or back to your normal sitting
>    posture.
>
>
>
> Sharing also the video link on how the metal glider really works: *https://www.youtube.com/watch?v=V5ksSUCneok
> <https://www.youtube.com/watch?v=V5ksSUCneok>*
>
> Is it possible to ask the customer for a video to see on how it tends to
> snap back?
>
>
>
>
>
>
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, June 09, 2020 5:57 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>; Alina
> D'Souza <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Bernadette,
>
>
>
> Please find the PO
>
>
>
> POMUMZ_DXB192610
>
>
>
> @Alina D'Souza <[email-masked]> Please arrange the collection at the
> soonest
>
>
>
> On Tue, Jun 9, 2020 at 4:30 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Jeremie,
>
>
>
> Please update us ASAP, the customer is following up again
>
>
>
> On Tue, Jun 9, 2020 at 12:02 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Jeremie Jizmundo <[email-masked]> Please share the PO with us
>
>
>
> On Tue, Jun 9, 2020 at 11:38 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Yassen.
>
>
>
> Please give us the PO number.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Monday, June 08, 2020 9:51 AM
> *To:* Yaseen Shaqra <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>
> *Subject:* RE: SO# 600848037 - HA-687024
>
>
>
> Hi Yassen,
>
>
>
> Good day!
>
> Please send us also the PO number.
>
>
>
> Thank you,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 08, 2020 9:21 AM
> *To:* Babico Trading <[email-masked]>; April Catral <[email-masked]>;
> Liza Nocete <[email-masked]>; Bernadette Villahermosa <[email-masked]>;
> Jenerose Colipano <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>
> *Subject:* SO# 600848037 - HA-687024
>
>
>
> Hi Team,
>
>
>
> Please note that the customer informed that the chair padding has flattened
>
> And the chair does tend to get stuck in the incline position and when the
> customer sets again it snaps back quite harshly
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE