Subject: RE: Missing Items - 100150403 awb: 4711998340
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Mary Anne Agapito'" <[email-masked]>
Cc: "'Outbound.fc'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>, "'Syed Yakoob'" <[email-masked]>, "'Karthik Sankar'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Wed, 10 Jun 2020 17:08:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary Anne,

There were no missing item. Your team has received the item in full. See the delivery proof.  Its is 4 boxes. Each item has each on box. NO MISSED ITEM, If there is miss, its probably from your warehouse team. We delivered and received full by warehouse team.

ART925-145  - CULLAMI CRADLE

ART927  - NET FOR CULLAMI CRADLE

ART928 – TOYS

ART926-145 – BEDDING KIT FOR CULLAMI

 

From: Mary Anne Agapito <[email-masked]> 
Sent: Wednesday, June 10, 2020 3:24 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: Outbound.fc <[email-masked]>; Mohit Caleb <[email-masked]>; Syed Yakoob <[email-masked]>; Karthik Sankar <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; ChildrenWomen <[email-masked]>; Account <[email-masked]>
Subject: Re: Missing Items - 100150403 awb: 4711998340

Hi Mari,

Our team already found the missing items and we are preparing the delivery.

Thank you for your support.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXE> 

 

On Wed, Jun 10, 2020 at 2:22 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Its impossible. We have delivered 4 boxes. Each item has separate box. And all code is written on the proof of delivery attached. Please check.

ART925-145  - CULLAMI CRADLE

ART927  - NET FOR CULLAMI CRADLE

ART928 – TOYS

ART926-145 – BEDDING KIT FOR CULLAMI

 

From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 10, 2020 9:42 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Outbound.fc <[email-masked] <mailto:[email-masked]> >; Mohit Caleb <[email-masked] <mailto:[email-masked]> >; Syed Yakoob <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >
Subject: Missing Items - 100150403 awb: 4711998340

Hi Team,

We have a KSA customer, who complained about the missing items on his order.

100150403

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1151390> BK-BUNDLEART925-145

Cam - Cullami Bundle w/ Net, Toys and Bedding Kit Beige

PO: POMUMZ_DXB196230

It was supposed to be a set like shown below

 

But they only received only the crib

 

Kindly check and do the needful. The wife will give birth this week and needs it urgently.

Awaiting your response. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXE>