Subject: Re: Wrong item handed to DHL for order 200283453 << Reference ID: 57611969 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Jun 2020 14:12:29 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Michaela / Ronald,

Good day.

This shipment was delivered to 3PL ( Tamer logistics ) on : June 7th. It is no longer with us.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Wrong item handed to DHL for order 200283453 >> Sent: Tue, 09 Jun 2020 18:01:08 UTC+04:00 >> >>
Team,  >>  >> Please advise and check as to when the customer for this  order 200283453  can receive her correct item|? >>Please assist asap >>Thanks >> >> >>
On Mon, May 25, 2020 at 9:56 AM Ronald Gaviola <[email-masked]> wrote: >>Pooja, >>Please check and investigate. AWB 4891314400 Please confirm what kind of package / item that you have. >>  >>  >>  >> Regards,Ronald >> >>On Sun, May 24, 2020 at 11:38 PM Mohammed Ali Naji Almahdi <[email-masked]> wrote: >>Dear Ronald,  >>The customer is being asked to pay a separate amount of 13579.46 SAR in order to receive the order, she has already paid the order amount to us. >> As per the chats with the customer, the item in the shipment is a stroller, she knows this from the shipment contents info that was sent to her. >> Her order is for a type of cleaning device and not a stroller. >> The customer cannot accept the shipment under these circumstances and we need to contact with DHL. >> Kind Regards, >> Mohammed  >>On Sun, May 24, 2020 at 9:13 AM Ronald Gaviola <[email-masked]> wrote: >>Dears, >>AWB is correct as per the destination and consignee's detail. We cannot consider your assumption of having the wrong items until the package has reached the customer's hand. Let the customer receive the package and ask the customer to provide a photo of the package and make sure the Mumzworld package label and DHL shipping label is clearly visible in the photo. We shall take this forward from thereon >>  >>  >>  >> Regards,Ronald >> >>On Sun, May 24, 2020 at 9:51 AM Yaseen Shaqra <[email-masked]> wrote: >>Hi Ronald, >>Please check and update us >>On Fri, May 22, 2020 at 6:16 PM Mohammed Ali Naji Almahdi <[email-masked]> wrote: >>Dear KSA Team, >>The customer for this order has been following up through the course of a month and has now been notified that she will have to wait until after eid. >>Could you please contact with the courier and confirm the correct item was handed otherwise the customer will request a refund. >>If there are any issues please let me know. >>Kind Regards, >>Mohammed  >>  >>---------- Forwarded message --------- >> From: Mohammed Ali Naji Almahdi <[email-masked]> >> Date: Fri, May 15, 2020 at 3:35 AM >> Subject: Wrong item handed to DHL for order 200283453 >> To: Ronald Gaviola <[email-masked]> >> Cc: Moataz Salah El Din <[email-masked]>, Alaa Musa <[email-masked]>, customer care <[email-masked]> >> >>  >>Dear KSA Team, >>The customer for this order followed up, the price for their order should be 597.27 AED. >>The customer was contacted by the courier DHL for shipment 4891314400, they are requesting the amount of 13579.46 SAR from her. That amount is higher than what she ordered. >> Could you please contact with DHL for this order and confirm the correct item was handed to them. >> If there are any issues please let me know. >> Kind Regards, >> Mohammed  >>  >>--  >>Best Regards,
Yaseen Shaqra
Customer Care Representative >> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
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