Subject: Re: Order # 200290115 /POMUMZ_DXB195372/Missing item
From: Mary Anne Agapito <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Wed, 10 Jun 2020 16:11:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The vendor confirmed 2 items have been given to us.

@Outbound.fc <[email-masked]>  - please check in the warehouse

@lastmile <[email-masked]> @Mostafa saad <[email-masked]> -
has it been given to the courier?

@ae.mumzworld <[email-masked]> - may we ask how many did you receive
from us?

Please update. the customer keeps on following up.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 8, 2020 at 9:43 PM <[email-masked]> wrote:

> Hi Taqwa,
>
>
>
> We recently had a similar issue in which one customer only received the
> car seat and not the stroller.
>
>
>
> Can you please check internally as to what mix up might have happened,
> because we supplied them correctly.
>
>
>
> Regards,
>
> Yaser Mosanna
>
>
>
> *From:* Taqwa Ali <[email-masked]>
> *Sent:* Monday, June 8, 2020 4:58 PM
> *To:* [email-masked]; [email-masked]; [email-masked]
> *Cc:* Karthik Sankar <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Order # 200290115 /POMUMZ_DXB195372/Missing item
>
>
>
> Dear Team
>
>
>
> Please assist as the CM didn't receive the car seat
>
>
>
> 200290115
>
> JRT-JK901115-90
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>
> Jikel - Cruise Travel System - Grey
>
>
>
>
>
>
>
> Regards
>
> Taqwa
>