Subject: Re: SO# 600749211 - JB080328
From: Mohit Caleb <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: "Asad ." <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "[email-masked]" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 15:39:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Amir,

We have already replied on this case that we packed two packages as per LFS
& CCTV footage.
Now since the case is over two months we can not retrieve the footage
moreover the last mile has already confirmed sending 1 box.
The same was received by the customer.

Thanks & Regards
ᐧ

On Wed, Jun 10, 2020 at 3:19 PM Amir Julkarnain <[email-masked]>
wrote:

> Hello Team,
>
> Can we get a final update on this today? It was confirmed by @Mostafa saad
> <[email-masked]>  that we shipped only 1 box to the customer.
>
> We need to update our customer.
>
> Best Regards,
>
> On Tue, 9 Jun 2020 at 12:46, Asad . <[email-masked]> wrote:
>
>> Hi Magdy, Please intervene here and solve customers issue.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
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>> Please consider the environment before printing this e-mail.
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>>
>>
>>
>>
>>
>>
>> *From: *Radwa Ali <[email-masked]>
>> *Date: *Tuesday, 9 June 2020 at 12:42 PM
>> *To: *Asad <[email-masked]>
>> *Cc: *Eugene Mugisa <[email-masked]>, Shady Elgendy <
>> [email-masked]>, Mohamed Magdy <[email-masked]>, "
>> [email-masked]" <[email-masked]>, Vipin Raj <
>> [email-masked]>, lastmile <[email-masked]>, customer care <
>> [email-masked]>
>> *Subject: *Re: SO# 600749211 - JB080328
>>
>>
>>
>> Hi Asad,
>>
>> Appreciate your support with this case as it has been pending since March,
>>
>> The customer has 5 items in her order, she received one.
>>
>> NS shows and outbound confirmed this was packed in 2 boxes.
>>
>> Lastmile received and handed 1 box to jeebly which was delivered.
>>
>> It has been passed on from Outbound to returns to the courier and we
>> still have no resolution.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Apr 21, 2020 at 12:27 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>>
>> Please advise what is the next step here ?
>>
>> one box has been dispatched and delivered. Will we ship the second box ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Apr 16, 2020 at 12:15 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Umang
>>
>>
>>
>> As per our QC sheet, we have dispatched only one the box as we received
>> it from OB
>>
>>
>>
>> Attached for reference
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Thu, Apr 16, 2020 at 11:32 AM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Could you please check how many boxes were handed over to Jeebly from us?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Mohit Caleb [mailto:[email-masked]]
>> *Sent:* Wednesday, April 15, 2020 11:35 AM
>> *To:* Radwa Ali <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Cc:* Farooq <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Mostafa saad <[email-masked]>; Shady Elgendy <
>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>> [email-masked]; Mary Anne Agapito <[email-masked]>;
>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
>> Mostafa Said <[email-masked]>; lastmile <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: SO# 600749211 - JB080328
>>
>>
>>
>> +Umang Mehrotra <[email-masked]>
>>
>> Kindly assist here
>>
>> ᐧ
>>
>>
>>
>> On Wed, Apr 15, 2020 at 11:32 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Eugene,
>>
>> Please advise what is the next step here.
>>
>> Outbound advised they packed ion 2 boxes and NS shows the same.
>>
>> But Last mile handed over 1 box and Jeebly delivered that box.
>>
>> The customer received 1 out of 5 items ?
>>
>> How can we resolve this ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Fri, Apr 10, 2020 at 7:45 PM Farooq <[email-masked]> wrote:
>>
>> Hi Eugene -  Already replied.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>
>> [email-masked] | +971504330629
>>
>> [image: Image removed by sender.
>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>
>>
>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>
>>
>> ------------------------------
>>
>> *From:* Eugene Mugisa <[email-masked]>
>> *Sent:* Friday, April 10, 2020 3:47 PM
>> *To:* [email-masked] <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Farooq <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>> [email-masked] <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
>> [email-masked]>; Mostafa Said <[email-masked]>; lastmile
>> <[email-masked]>; customer care <[email-masked]>
>> *Subject:* RE: SO# 600749211 - JB080328
>>
>>
>>
>> + @Farooq <[email-masked]>
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Thursday, April 9, 2020 8:25 PM
>> *To:* 'Mohit Caleb' <[email-masked]>
>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Shady Elgendy' <
>> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
>> [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
>> 'Syed Yakoob' <[email-masked]>; 'Vipin Raj' <[email-masked]>;
>> 'Mostafa Said' <[email-masked]>; 'lastmile' <
>> [email-masked]>; 'customer care' <[email-masked]>
>> *Subject:* RE: SO# 600749211 - JB080328
>>
>>
>>
>> Hi Mohit ,
>>
>> Can you please advise if there are any updates?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Mohit Caleb <[email-masked]>
>> *Sent:* Thursday, April 9, 2020 11:49 AM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>> [email-masked]; Mary Anne Agapito <[email-masked]>;
>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
>> Mostafa Said <[email-masked]>; lastmile <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: SO# 600749211 - JB080328
>>
>>
>>
>> HI Radwa,
>>
>> We will update you on this case by E.O.D
>>
>> ᐧ
>>
>>
>>
>> On Thu, Apr 9, 2020 at 11:08 AM <[email-masked]> wrote:
>>
>> Hi @[email-masked] <[email-masked]>,
>>
>> Please assist?
>>
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Wednesday, April 8, 2020 11:42 AM
>> *To:* Radwa Ali <[email-masked]>; Shady Elgendy <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Cc:* Mohit Caleb <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; Syed Yakoob <[email-masked]>; Vipin Raj <
>> [email-masked]>; Mostafa Said <[email-masked]>;
>> [email-masked]; lastmile <[email-masked]>; customer
>> care <[email-masked]>
>> *Subject:* Re: SO# 600749211 - JB080328
>>
>>
>>
>> Dears,
>>
>>
>>
>>
>>
>> As per our QC sheet for this order, we were sent 1 box to Jeebly as we
>> received it from OB
>>
>>
>>
>> Attached for your reference
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Wed, Apr 8, 2020 at 10:14 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa and Mohit,
>>
>> Any updates?
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Apr 7, 2020 at 11:27 AM Mohit Caleb <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]>
>>
>> Kindly check this in your sorting sheet
>>
>> ᐧ
>>
>>
>>
>> On Mon, Apr 6, 2020 at 7:43 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hello Team,
>>
>>
>>
>> The customer called again, what is the status of this case?
>>
>>
>>
>> The customer is asking for a refund now.
>>
>>
>>
>> Please let's resolve this issue once and for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Mar 31, 2020 at 8:25 AM Syed Yakoob <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]> please check again and verify
>> for this. This order was packed in 2 packages.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Mon, 30 Mar 2020 at 19:11, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer is calling again. May we have an update on this case, please?
>>
>>
>>
>> The customer wants a refund if not resolved.
>>
>>
>>
>> Please advise.Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Mar 29, 2020 at 6:33 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Syed,
>>
>>
>>
>> Any update on this, please?
>>
>>
>>
>> As per the customer, she only received the item below, the rest are not
>>
>>
>>
>> AL-CHM91
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=251344>
>>
>> Fisher-Price - Bg Roarin Rainforest Jumperoo
>>
>>
>>
>> Kindly check. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Mar 29, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Syed
>>
>>
>>
>> Already reply above we sent only one box.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Sun, Mar 29, 2020 at 2:29 PM Syed Yakoob <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]> please check for 2nd box. Was
>> this dispatched with the same driver?
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Sun, 29 Mar 2020 at 14:07, <[email-masked]> wrote:
>>
>> Hi Syed,
>>
>>
>>
>> Customer received only one box.
>>
>> Please advise if *both *boxes were handed over to courier as we need
>> sort this ASAP.
>>
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Syed Yakoob <[email-masked]>
>> *Sent:* Friday, March 27, 2020 9:47 AM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; [email-masked];
>> lastmile <[email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: SO# 600749211 - JB080328
>>
>>
>>
>> Hello Radwa,
>>
>>
>>
>> Order was packed completely in 2 packages. 1 package is for (*Fisher-Price
>> - Bg Roarin Rainforest Jumperoo*) and remaining items of the order was
>> packed in other box.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Thu, 26 Mar 2020 at 16:32, Radwa Ali <[email-masked]> wrote:
>>
>> Hi @Syed Yakoob <[email-masked]> ,
>>
>>
>>
>> Any updates ?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Mar 21, 2020 at 3:02 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Syed Yakoob <[email-masked]>  Please share your feedback.
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Sat, Mar 21, 2020 at 2:54 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> NS shows 2 packages? is the 2nd package dispatched yet?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Mar 17, 2020 at 8:42 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Radwa
>>
>>
>>
>>
>>
>> We were dispatch one box only for this order to ( Jeebly )
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Mon, Mar 16, 2020 at 5:58 PM <[email-masked]> wrote:
>>
>> Hi @lastmile <[email-masked]> and @[email-masked]
>> <[email-masked]>,
>>
>>
>>
>> Jeebly has stated they only received 1 box.
>>
>> Please advise.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Farooq <[email-masked]>
>> *Sent:* Monday, March 16, 2020 5:49 PM
>> *To:* Radwa Ali <[email-masked]>; lastmile <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: SO# 600749211 - JB080328
>>
>>
>>
>> Hi Radwa -  We received only 1 pcs and was delivered to customer ,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>
>> [email-masked] | +971504330629
>>
>> [image: Image removed by sender.
>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>
>>
>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>
>>
>> ------------------------------
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Monday, March 16, 2020 5:43 PM
>> *To:* lastmile <[email-masked]>
>> *Cc:* Farooq <[email-masked]>; customer care <[email-masked]>
>> *Subject:* SO# 600749211 - JB080328
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please check SO# 600749211as it shows as 2 packages and the customer only
>> received one.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
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>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/158a401d5fb9a%24e6cfc890%24b46f59b0%24%40mumzworld.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/158a401d5fb9a%24e6cfc890%24b46f59b0%24%40mumzworld.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/058101d60e8b%24627adb30%2427709190%24%40mumzworld.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/058101d60e8b%24627adb30%2427709190%24%40mumzworld.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> --
>>
>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "Outbound.fc" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKaRzdh76zJfLXyyzrKNzcBRv%3Dm_M8MJ5kBaHJGSjsT-9_MvCg%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKaRzdh76zJfLXyyzrKNzcBRv%3Dm_M8MJ5kBaHJGSjsT-9_MvCg%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>

--