Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part
From: Ashley Fernandes <[email-masked]>
To: Joy Dela Cruz <[email-masked]>
Cc: Nisha <[email-masked]>, Ebrahim <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Wed, 10 Jun 2020 14:35:58 +0400
List-Id: <ccteam.mumzworld.com>

Noted with thanks @Maria Joy <[email-masked]>

Kindly please ask your delivery person to reach out to either *Umang,
Samran or Denmark* from our returns team for collecting the damaged item
back on his next delivery schedule.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 10, 2020 at 2:28 PM Joy Dela Cruz <[email-masked]>
wrote:

> Dear Ashley,
>
>
>
> We already made the replacement on May 21st, attached signed doc that item
> was received.  Damaged item is not yet collected from your warehouse.
>
>
>
>
>
>
>
> Thanks & Regards,
>
>
>
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>
>
>
>
> *Joy * / Admin Assistant
> [email-masked] <[email-masked]>* /
>
>
>
> *BTG Middle East DMCC*
> Office: +971 4 8875665 / Fax: +971 4 8875665
>
>
>
> Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
>
> P.O.Box 18428, Dubai - UAE
> www.bluetradinggroup.com
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>
>
>
>
>
>
>
>
>
>
> *From:* Ashley Fernandes [mailto:[email-masked]]
> *Sent:* Wednesday, June 10, 2020 12:44 PM
> *To:* Joy Dela Cruz <[email-masked]>; Nisha <
> [email-masked]>; Ebrahim <[email-masked]>
> *Cc:* Samran Iftikhar <[email-masked]>; Umang Mehrotra <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Elena Skryabina <
> [email-masked]>
> *Subject:* Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along
> Baby Walker with 32 Wooden Block // Missing Part
>
>
>
> Dear Joy/Nisha,
>
>
>
> Good Day!
>
>
>
> Can you please confirm if the replacement was delivered and the damaged
> item collected back?
>
>
>
> If not, kindly please arrange for the same in your next delivery schedule.
>
>
>
> Expecting your usual assistance!
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
> <https://www.mumzworld.com/en/>
>
> <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Wed, Jun 10, 2020 at 12:06 PM Samran Iftikhar <[email-masked]>
> wrote:
>
> Dear Ashley,
>
>
>
> Need your assistance.
>
>
>
>
>
> Regards
>
> Samran Iftakhar
>
>
>
> On Sun, Jun 7, 2020 at 1:48 PM Umang Mehrotra <[email-masked]> wrote:
>
> Hi Joy,
>
>
>
> Is there any update?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, June 6, 2020 10:23 AM
> *To:* Joy Dela Cruz <[email-masked]>
> *Cc:* Nisha <[email-masked]>; 1-Blue Trading Sales <
> [email-masked]>; Ebrahim <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Kenneth Nwaso <[email-masked]>; Alina D'Souza <
> [email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along
> Baby Walker with 32 Wooden Block // Missing Part
>
>
>
> Hi Joy,
>
>
>
> Item is available to collect anytime thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 3, 2020 at 3:15 PM Joy Dela Cruz <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please advise when can we collect damaged item from your warehouse.
>
>
>
>
>
>
>
> Thanks & Regards,
>
>
>
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>
>
>
>
> *Joy * / Admin Assistant
> [email-masked] <[email-masked]>* /
>
>
>
> *BTG Middle East DMCC*
> Office: +971 4 8875665 / Fax: +971 4 8875665
>
>
>
> Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
>
> P.O.Box 18428, Dubai - UAE
> www.bluetradinggroup.com
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, June 03, 2020 3:11 PM
> *To:* Nisha <[email-masked]>
> *Cc:* 1-Blue Trading Sales <[email-masked]>; Ebrahim <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>
> *Subject:* Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along
> Baby Walker with 32 Wooden Block // Missing Part
>
>
>
> Hi Nisha,
>
>
>
> Replacement accepted by the customer thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Sun, May 31, 2020 at 8:25 AM Nisha <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Good morning!
>
>
>
> Can you please check with customer if we can replace the item and kindly
> confirm back.
>
>
>
> Thank you.
>
>
>
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>
>
>
>
> *Nisha Shivakumar* / Accountant
> [email-masked]
>
>
>
> *BTG Middle East DMCC*
> Office: +971 4 8875665 / Fax: +971 4 8875665
>
>
>
> Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
>
> P.O.Box 18428, Dubai - UAE
> www.bluetradinggroup.com
> <https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, May 30, 2020 5:35 PM
> *To:* 1-Blue Trading Sales <[email-masked]>; Ebrahim <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby
> Walker with 32 Wooden Block // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :The handle is missing
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
> --
> You received this message because you are subscribed to the Google Groups
> "Returns.fc" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/eb9181cd17446dfefb881f181d8ba2ba%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/eb9181cd17446dfefb881f181d8ba2ba%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>
>