Subject: Re: BROKEN ITEM SWAP - Order #600877891 / new Order # 600889106 |
From: "Alina D'Souza" <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 14:14:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Mentioned the cra CRA_AR_RE12578

Please arrange a swap

Regrds,
Alina

On Wed, 10 Jun 2020, 8:53 am Syed Yakoob, <[email-masked]> wrote:

> Hello Aline,
>
> 600889106
> Order completely picked/packed. Release for loading. @Mostafa saad
> <[email-masked]> FYA
>
> Best Regards,
>
> ᐧ
>
> On Tue, 9 Jun 2020 at 19:35, Alina D'Souza <[email-masked]> wrote:
>
>> Hi Syed,
>>
>> Please pick and pack new order # 600889106, and kindly handover the item
>> to Outbound
>>
>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>> <[email-masked]> Kindly arrange delivery tomorrow and ask our
>> driver to collect the old order# 600877891 CRA_AR_RE12578
>>
>> @Denmark A <[email-masked]> - CRA to update once received.
>> Order #600877891
>> <https://mumzworldhelp.zendesk.com/agent/tickets/600877891>
>>
>> Products Details
>> Sku :TAS-SPS100
>> Name :Spectra Baby - S1 Double Electric Pump - Soft Blue
>> Date Placed :2020-06-01 08:32:05
>> Date Shipped :2020-06-02 23:21:41
>> Qty Ordered :1.0000
>> Amount :999.6
>> Shipping Country:United Arab Emirates
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :We just received our Spectra S1 breast pump yesterday(Order #
>> 600877891). When we opened the pump today, the backflow protector on one of
>> the pumps has a connection piece that is broken. See attached picture.
>> Could we keep the pump and just have a replacement part delivered? If this
>> could happen today or tomorrow we would appreciate it. My wife is in great
>> need of this breast pump for her health and the health of our baby.
>>
>> Regards,
>>
>> Alina
>>
>