Subject: Re: Refund request for the assembly fees for 1 item in order 600841885
From: Ashley Fernandes <[email-masked]>
To: Anne D’souza <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Support <[email-masked]>, Nessy <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, customer care <[email-masked]>, Arif Farooq <[email-masked]>, Jamal Al Sirhi <[email-masked]>, Ekta Jesswani <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Wed, 10 Jun 2020 13:56:01 +0400
List-Id: <ccteam.mumzworld.com>

Noted with thanks @Anne D’souza <[email-masked]>

Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 10, 2020 at 1:54 PM Anne D’souza <[email-masked]> wrote:

> Dear Ashley,
>
> I just spoke to the customer. Informed her that we cannot give her a
> refund for the installation. She said it's ok.
>
> Regards
> Anne
>
> On Wed, Jun 10, 2020 at 1:24 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Anne,
>>
>> Any update here from the customer? We need to resolve this by EOD please.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Tue, Jun 9, 2020 at 1:22 PM Anne D’souza <[email-masked]> wrote:
>>
>>> Dear Ashley,
>>>
>>> I had tried calling the customer on Sunday but there was no response.
>>>
>>> Regards
>>> Anne
>>>
>>> On Tue, Jun 9, 2020 at 1:11 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> Dear Anne,
>>>>
>>>> Did we manage to get any update from the customer?
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE.
>>>>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 12:57 PM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> *Any update here?*
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE.
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 5:36 PM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Kindly check with the customer and advise here please.
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE.
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Sat, May 30, 2020 at 10:34 AM Ashley Fernandes <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> ++ @Shinette Grace Ochoa <[email-masked]> @Ekta Jesswani
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Kindly please check with the customer and advise here.
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> *Ashley Fernandes*
>>>>>>>
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>>
>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>> mumzworld.com
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 30, 2020 at 8:54 AM Nessy <[email-masked]> wrote:
>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> With regards to the above mentioned order number, customer tried to
>>>>>>>> fix the playhouse *(structure was built without screwing)*, but
>>>>>>>> our team completed the installations for 2 items (Kidkraf Lindale Playset /
>>>>>>>> Swingset & Kidkraft Fairmeadow).
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> If the customer asked for a refund, they shouldn’t have asked us to
>>>>>>>> assemble and fix properly the Playhouse. Please check with the customer
>>>>>>>> again.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> NESSY LANDICHO
>>>>>>>>
>>>>>>>>
>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>
>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>>>> [email-masked]]
>>>>>>>> *Sent:* Friday, May 29, 2020 1:06 AM
>>>>>>>> *To:* Ashley Fernandes
>>>>>>>> *Cc:* Nessy; customer care; Arif Farooq; Jamal Al Sirhi; Elena
>>>>>>>> Skryabina
>>>>>>>> *Subject:* Re: Refund request for the assembly fees for 1 item in
>>>>>>>> order 600841885
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Ashley,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer notified about this today.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Mohammed
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 9:31 PM Ashley Fernandes <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Mohammed,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I'll speak with the customer tomorrow to verify the same.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Can you please confirm when was this refund request raised by the
>>>>>>>> customer?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks and Regards,
>>>>>>>>
>>>>>>>> *Ashley Fernandes*
>>>>>>>>
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>> mumzworld.com
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 10:17 PM Mohammed Ali Naji Almahdi <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Dear Nessy,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As per the customer, they assembled the playhouse themselves but
>>>>>>>> the swingset/slide was assembled by the team.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Mohammed
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 8:54 PM Nessy <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Mohammed,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Could you please double check with the customer as this item was
>>>>>>>> installed earlier in RAK.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Let me know if you need further information. Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> NESSY LANDICHO
>>>>>>>>
>>>>>>>>
>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>
>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>>>> [email-masked]]
>>>>>>>> *Sent:* Thursday, May 28, 2020 9:04 PM
>>>>>>>> *To:* Ashley Fernandes
>>>>>>>> *Cc:* Nessy; customer care
>>>>>>>> *Subject:* Refund request for the assembly fees for 1 item in
>>>>>>>> order 600841885
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Ashley,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer for this order notified that they could not wait for
>>>>>>>> the team and assembled the following item by themselves:-
>>>>>>>>
>>>>>>>> Kidkraft - Fairmeadow Wooden Playhouse
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> They are now requesting the assembly fees to be refunded.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Could you please confirm if that would be possible.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Mohammed
>>>>>>>>
>>>>>>>>