Subject: Re: Refund request for the assembly fees for 1 item in order 600841885
From: Anne D’souza <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Support <[email-masked]>, Nessy <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, customer care <[email-masked]>, Arif Farooq <[email-masked]>, Jamal Al Sirhi <[email-masked]>, Ekta Jesswani <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Wed, 10 Jun 2020 13:54:24 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

I just spoke to the customer. Informed her that we cannot give her a refund
for the installation. She said it's ok.

Regards
Anne

On Wed, Jun 10, 2020 at 1:24 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Anne,
>
> Any update here from the customer? We need to resolve this by EOD please.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Tue, Jun 9, 2020 at 1:22 PM Anne D’souza <[email-masked]> wrote:
>
>> Dear Ashley,
>>
>> I had tried calling the customer on Sunday but there was no response.
>>
>> Regards
>> Anne
>>
>> On Tue, Jun 9, 2020 at 1:11 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Dear Anne,
>>>
>>> Did we manage to get any update from the customer?
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 12:57 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> *Any update here?*
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE.
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 5:36 PM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> Kindly check with the customer and advise here please.
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE.
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 10:34 AM Ashley Fernandes <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> ++ @Shinette Grace Ochoa <[email-masked]> @Ekta Jesswani
>>>>>> <[email-masked]>
>>>>>>
>>>>>> Kindly please check with the customer and advise here.
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Sat, May 30, 2020 at 8:54 AM Nessy <[email-masked]> wrote:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> With regards to the above mentioned order number, customer tried to
>>>>>>> fix the playhouse *(structure was built without screwing)*, but our
>>>>>>> team completed the installations for 2 items (Kidkraf Lindale Playset /
>>>>>>> Swingset & Kidkraft Fairmeadow).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If the customer asked for a refund, they shouldn’t have asked us to
>>>>>>> assemble and fix properly the Playhouse. Please check with the customer
>>>>>>> again.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> NESSY LANDICHO
>>>>>>>
>>>>>>>
>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>
>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>>> [email-masked]]
>>>>>>> *Sent:* Friday, May 29, 2020 1:06 AM
>>>>>>> *To:* Ashley Fernandes
>>>>>>> *Cc:* Nessy; customer care; Arif Farooq; Jamal Al Sirhi; Elena
>>>>>>> Skryabina
>>>>>>> *Subject:* Re: Refund request for the assembly fees for 1 item in
>>>>>>> order 600841885
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Ashley,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer notified about this today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mohammed
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 9:31 PM Ashley Fernandes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Mohammed,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I'll speak with the customer tomorrow to verify the same.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can you please confirm when was this refund request raised by the
>>>>>>> customer?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> *Ashley Fernandes*
>>>>>>>
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>> mumzworld.com
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 10:17 PM Mohammed Ali Naji Almahdi <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Nessy,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, they assembled the playhouse themselves but the
>>>>>>> swingset/slide was assembled by the team.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mohammed
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 8:54 PM Nessy <[email-masked]> wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Mohammed,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Could you please double check with the customer as this item was
>>>>>>> installed earlier in RAK.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Let me know if you need further information. Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> NESSY LANDICHO
>>>>>>>
>>>>>>>
>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>
>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>>>> [email-masked]]
>>>>>>> *Sent:* Thursday, May 28, 2020 9:04 PM
>>>>>>> *To:* Ashley Fernandes
>>>>>>> *Cc:* Nessy; customer care
>>>>>>> *Subject:* Refund request for the assembly fees for 1 item in order
>>>>>>> 600841885
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Ashley,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer for this order notified that they could not wait for
>>>>>>> the team and assembled the following item by themselves:-
>>>>>>>
>>>>>>> Kidkraft - Fairmeadow Wooden Playhouse
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> They are now requesting the assembly fees to be refunded.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Could you please confirm if that would be possible.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mohammed
>>>>>>>
>>>>>>>