Subject: RE: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part
From: Joy Dela Cruz <[email-masked]>
To: Samran Iftikhar <[email-masked]>, Ashley Fernandes <[email-masked]>
Cc: Nisha <[email-masked]>, 1-Blue Trading Sales <[email-masked]>, Ebrahim <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Alina D'Souza <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Wed, 10 Jun 2020 08:40:32 +0000
List-Id: <ccteam.mumzworld.com>

Hi Team,

Just want to clarify if you were following up for the replacement or for the collection of damaged item.  Item was already been replaced last May 21st and confirmed by your team, attached mail for your reference.  Damaged item is not yet collected, please keep it ready as our driver can collect it whenever we have a delivery to your warehouse.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Samran Iftikhar [mailto:[email-masked]]
Sent: Wednesday, June 10, 2020 12:07 PM
To: Ashley Fernandes <[email-masked]>
Cc: Joy Dela Cruz <[email-masked]>; Nisha <[email-masked]>; 1-Blue Trading Sales <[email-masked]>; Ebrahim <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Dear Ashley,

Need your assistance.

Regards
Samran Iftakhar

On Sun, Jun 7, 2020 at 1:48 PM Umang Mehrotra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Joy,

Is there any update?

Regards,
Umang Mehrotra

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 6, 2020 10:23 AM
To: Joy Dela Cruz <[email-masked]<mailto:[email-masked]>>
Cc: Nisha <[email-masked]<mailto:[email-masked]>>; 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Hi Joy,

Item is available to collect anytime thank you.

Regards,
Den mark

On Wed, Jun 3, 2020 at 3:15 PM Joy Dela Cruz <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please advise when can we collect damaged item from your warehouse.

Thanks & Regards,

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Joy  / Admin Assistant
[email-masked]<mailto:[email-masked]> /

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 03, 2020 3:11 PM
To: Nisha <[email-masked]<mailto:[email-masked]>>
Cc: 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Hi Nisha,

Replacement accepted by the customer thank you.

Regards,
Den mark

On Sun, May 31, 2020 at 8:25 AM Nisha <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Good morning!

Can you please check with customer if we can replace the item and kindly confirm back.

Thank you.

[Blue Trading Group]<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

Nisha Shivakumar / Accountant
[email-masked]<mailto:[email-masked]>

BTG Middle East DMCC
Office: +971 4 8875665 / Fax: +971 4 8875665

Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505
P.O.Box 18428, Dubai - UAE
www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, May 30, 2020 5:35 PM
To: 1-Blue Trading Sales <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600841387 // BTG-TKC281 // Tooky Toy - Push Along Baby Walker with 32 Wooden Block // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :The handle is missing
We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark
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Subject: Re: Handle is missing Order #600841387
From: Denmark A <[email-masked]>
To: Joy Dela Cruz <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Ebrahim <[email-masked]>, Alina D'Souza <[email-masked]>, 1-Blue Trading Sales <[email-masked]>, Elena Skryabina <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Thu, 21 May 2020 05:41:29 +0000

Hi Joy,

Replacement item received with thanks.

@Alina D'Souza<mailto:[email-masked]> Replacement item ready for dispatch.

@Mostafa saad<mailto:[email-masked]> Please assist us to reship the item to the below address and collect the defective one as well.

Regards,
Den mark

On Thu, May 21, 2020 at 9:30 AM Joy Dela Cruz <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Please be informed that we have delivered 1pc TKC281 at your warehouse today as replacement.  Kindly send us the damaged item, we can collect it from your warehouse.  Please advise whenever it is ready for collection.

   Thanks & Regards,

<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http://www.bluetradinggroup.com>

   Joy  / Admin Assistant
   [email-masked]<mailto:[email-masked]> /

   BTG Middle East DMCC
   Office: +971 4 8875665 / Fax: +971 4 8875665

   Jumeirah Lake Towers – Cluster F – HDS Tower – Office 505

   P.O.Box 18428, Dubai - UAE
   www.bluetradinggroup.com<https://webmail.msholding.com/owa/redir.aspx?C=6b93ec55929b43d886c1e0c2244d4b56&URL=http%3a%2f%2fwww.bluetradinggroup.com>

   From: Ebrahim [mailto:[email-masked]<mailto:[email-masked]>]
   Sent: Tuesday, May 19, 2020 2:50 PM
   To: '1-Blue Trading Sales' <[email-masked]<mailto:[email-masked]>>
   Subject: FW: Handle is missing Order #600841387

   Hi Joy

   Please replace below item and kindly make sure new item have the handle.

   Regards

   Ebrahim

   From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, May 19, 2020 2:40 PM
   To: Ebrahim <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
   Cc: customer care <[email-masked]<mailto:[email-masked]>>
   Subject: Handle is missing Order #600841387

   Hi Team,

     The handle is missing , PLEASE confirm if we can send the handle

   Order #600841387<https://mumzworldhelp.zendesk.com/agent/tickets/600841387>

   Products Details
   Sku :BTG-TKC281
   Name :Tooky Toy - Push Along Baby Walker with 32 Wooden Block
   Date Placed :2020-05-02 12:26:40
   Date Shipped :2020-05-10 12:52:39
   Qty Ordered :1.0000
   Amount :175
   Shipping Country:United Arab Emirates

   Return Reason:missing_part_or_pieces
   Comments :The handle is missing

   @Denmark A<mailto:[email-masked]> PLS FOLLOWUP

   regards,

   Alina