Subject: Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock Light Grey with Black Rack // Defective
From: Denmark A <[email-masked]>
To: Kathryn Openshaw <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Pauline Bravo <[email-masked]>, DesertRiver Marketing <[email-masked]>
Date: Wed, 10 Jun 2020 10:49:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Kathryn,

Noted on this with thanks.

Regards,
Den mark

On Wed, Jun 10, 2020 at 10:43 AM Kathryn Openshaw <[email-masked]>
wrote:

> Good morning Denmark
>
> your team can collect the Hammock from us tomorrow,
>
> We have replaced the faulty part
>
> thank you
>
> Kathryn
>
> Kathryn Openshaw
>
> Marketing Manager
>
>
>
> www.DesertRiver.shop
> <https://outlook.office.com/mail/options/mail/messageContent/www.desertriver.shop>
>
>
>
> *Desert River General Trading LLC*
> Furniture & Lighting - Event Rentals
> P.O. Box 74054, Dubai, United Arab Emirates
> T +971 4 323 3636, M +971 56 136 6148
>
> *Like us on **Facebook * <https://www.facebook.com/DesertRiverDubai>*and
> stay up to date on all our latest products and events.*
>
>  <https://www.facebook.com/DesertRiverDubai>[image:
> ttpswww] <https://www.instagram.com/desertriver> 
> <https://www.linkedin.com/company/desert-river>
>
>
>
>
>
> ------------------------------
> *From:* Denmark A <[email-masked]>
> *Sent:* 08 June 2020 13:08
> *To:* Kathryn Openshaw <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Pauline Bravo <
> [email-masked]>; DesertRiver Marketing <[email-masked]
> >
> *Subject:* Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock
> Light Grey with Black Rack // Defective
>
> Dear,
>
> any update?
>
> Regards,
> Den mark
>
> On Sun, May 31, 2020 at 4:56 PM Kathryn Openshaw <[email-masked]>
> wrote:
>
> Hi Denmark
>
>
>
> You can deliver to:
>
>
>
> Desert River
>
> Warehouse 14
>
> Street 12B
>
> Al quoz 1
>
>
>
> We are next to the Antiques Museum
>
>
>
> Please note we are only open: Sunday, Tuesday and Thursdays currently.
>
>
>
>
>
> thanks
>
>
>
> Kathryn Openshaw
>
> Marketing Manager
>
>
>
> www.DesertRiver.com <https://www.desertriver.com/>
>
>
> *Desert River General Trading LLC*
> Furniture & Lighting - Event Rentals
> P.O. Box 74054, Dubai, United Arab Emirates
> T +971 4 323 3636, M +971 56 136 6148
>
> *Like us on **Facebook * <https://www.facebook.com/DesertRiverDubai>*and
> stay up to date on all our latest products and events.*
>
>  <https://www.facebook.com/DesertRiverDubai>[image:
> ttpswww] <https://www.instagram.com/desertriver> 
> <https://www.linkedin.com/company/desert-river>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 31 May 2020 16:30
> *To:* Kathryn Openshaw <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Pauline Bravo <
> [email-masked]>; DesertRiver Marketing <[email-masked]
> >
> *Subject:* Re: Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock
> Light Grey with Black Rack // Defective
>
>
>
> Hi Kathryn,
>
>
>
> Could you please share with us your complete warehouse address and contact
> person to whom we will hand over the item?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, May 31, 2020 at 4:24 PM Kathryn Openshaw <[email-masked]>
> wrote:
>
> Dear Denmark
>
>
>
> Thank you for your mail,
>
>
>
> Would it be possible for you to organise the return of the hammock frame
> so we can organise a replacement frame for the customer?
>
>
>
> thanks
>
>
>
> Kathryn Openshaw
>
> Marketing Manager
>
>
>
> www.DesertRiver.com <https://www.desertriver.com/>
>
>
> *Desert River General Trading LLC*
> Furniture & Lighting - Event Rentals
> P.O. Box 74054, Dubai, United Arab Emirates
> T +971 4 323 3636, M +971 56 136 6148
>
> *Like us on **Facebook * <https://www.facebook.com/DesertRiverDubai>*and
> stay up to date on all our latest products and events.*
>
>  <https://www.facebook.com/DesertRiverDubai>[image:
> ttpswww] <https://www.instagram.com/desertriver> 
> <https://www.linkedin.com/company/desert-river>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 30 May 2020 11:42
> *To:* Claudia van der Werf <[email-masked]>; DesertRiver Orders <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #600819832 // DR-FTB-HM-LIGHT GREY // Fatboy Hammock
> Light Grey with Black Rack // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Bent pole
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
>
>
>