Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>
Cc: Pavankumar A <[email-masked]>, "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Wed, 10 Jun 2020 09:55:06 +0400
List-Id: <ccteam.mumzworld.com>

@Ronald Gaviola <[email-masked]> ,

Exactly, And she is asking for the correct order. Kindly check with DHL as
this might be an error with the driver.

@Moataz Salah El Din <[email-masked]> , Kindly arrange collection for
the wrong item delivered.

Best Regards

On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]> wrote:

> Amir,
>
> As per my understanding, the customer received another order and not the
> box 2 of 2. The customer on 700231868 has received a package from
> 200274868 .
>
> @Moataz Salah El Din <[email-masked]> - Could you please call this
> customer  700231868 and collect the package 200274868
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hello Ronald,
>>
>> The subject order is correct. but the box 2 of 2 for the same order they
>> received a totally different order.
>>
>> Best regards
>>
>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]> wrote:
>>
>>> +Pavankumar A <[email-masked]>
>>>
>>> Please review the QC history. The two awbs might have been swapped
>>> between these two orders.
>>>
>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>> the two packages is correct? Are you complaining about 200274868 or
>>> 700231868
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>> different customer. Please see below:
>>>>
>>>>
>>>>
>>>>
>>>> Wrong Shipment: 200274868 - 1384880232
>>>>
>>>>
>>>> Please check and do the needful.
>>>>
>>>> Best Regards
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE