Subject: Re: Urgent Collection - Order No. 600841172 / CRA_AR_RE12260
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Wed, 10 Jun 2020 09:10:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer called the driver went to her old address in  Abu Dhabi for
the 4th time.

Please inform the driver it should be collected from her new address in
Dubai. Also, please arrange it today as much as possible.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 9, 2020 at 12:06 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> Thank you for the update.
>
> Please note of the alternate contact number -  0554326558
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 9 Jun 2020 at 12:03, Mostafa saad <[email-masked]> wrote:
>
>> Hello Hyacinth
>>
>> We try with this customer 2 times but she's not available.
>>
>> We will try again today please inform the customer that we will collect
>> this order today from her side
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 9, 2020 at 11:18 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Do we have an update about the collection?
>>>
>>> The customer called again to follow up.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 17:31, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer has been calling almost every day to follow up on a return
>>>> request. She requested for a return on 8th May and the item is not
>>>> collected until today.
>>>>
>>>> Please arrange an urgent collection. Please note of the address and
>>>> alternate contact number.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>