Subject: Re: Refund Error SO # 200252452
From: Anas nazzal <[email-masked]>
To: Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Fahad Shafiq <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 9 Jun 2020 18:05:26 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sagar,

KIndly assist with the below customer again to follow up.

Best Regards,
Anas Nazzal

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On Thu, Jun 4, 2020 at 2:06 PM Mary Anne Agapito <[email-masked]>
wrote:

>  Hi Sagar,
>
> The customer already contacted her bank about this issue but the bank
> pointed it back to us.
>
> Please see attached SOA of the customer without editing. The customer
> didn't conceal any confidential information and have asked to ensure it
> will remain secured.
>
> Please check and advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, May 28, 2020 at 3:14 PM Sagar Khawani <[email-masked]> wrote:
>
>> Tell her to check her bank on why it was deducted twice.
>>
>>
>>
>> Below is the payment history for said order
>>
>>
>>
>> We received 2762 dhs on 16 March
>>
>> We refunded 42.49 dhs on 5 April
>>
>> Again we refunded 343.22 dhs on 27 April.
>>
>>
>>
>> I can’t find issue from our end.
>>
>>
>>
>> I need SOA in English to understand and without any editing
>>
>> I’m sure that amount though showing twice in statement but it is not
>> reducing her credit balance.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Thursday, May 28, 2020 10:31 AM
>> *To:* Sagar Khawani <[email-masked]>; Veronique Bachmann <
>> [email-masked]>
>> *Cc:* Shajeeb Cheriyath <[email-masked]>; Fahad Shafiq <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace
>> Ochoa <[email-masked]>; customer care <[email-masked]>;
>> Mary Anne Agapito <[email-masked]>; Amir Julkarnain <
>> [email-masked]>
>> *Subject:* Re: Refund Error SO # 200252452
>>
>>
>>
>> Hi Sagar and Veronique,
>>
>>
>>
>> Please update us urgently
>>
>>
>>
>> On Wed, May 27, 2020 at 3:37 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer is very upset, she didn't her refund and she was even
>> deducted twice.
>>
>>
>>
>> Please help us resolve the issue once and for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, May 24, 2020 at 5:22 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> Please update us up, the customer followed up again
>>
>>
>>
>> On Thu, May 21, 2020 at 9:09 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> Hope you are doing well
>>
>>
>>
>> Please note that the customer confirmed that instead of refunding the
>> amount we have deducted it twice
>>
>>
>>
>> The first time we have refunded 43.95, but the amount has been
>> deducted twice for the customer
>>
>>
>>
>> The second time we have refunded 355.17, but the amount has been
>> deducted twice for the customer
>>
>>
>>
>> Kindly find the attachment for the statement
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
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