Subject: Re: Missing item - SO# 600858837_1
From: Mostafa saad <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Shajeeb <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, Ashar Chalakkal <[email-masked]>
Date: Tue, 9 Jun 2020 17:28:54 +0400
List-Id: <ccteam.mumzworld.com>

Hello sayed

Please share with me your CCTV record for this order.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 9, 2020 at 4:46 PM Syed Yakoob <[email-masked]> wrote:

> Dear Shajeeb,
>
> Upon CCTV footage. Both items were packed and sent to the sorting area. @Mostafa
> saad <[email-masked]> please check again and confirm if the
> second package still here or sent with some other courier.
>
> Best Regards,
>
> ᐧ
>
> On Tue, 9 Jun 2020 at 15:18, Shajeeb <[email-masked]> wrote:
>
>> Hi Mohit,
>>
>>
>>
>> Can you please check this case, Emirates post only received only piece
>> from this shipment but showing two items in NS.
>>
>> The customer is following up for the refund, we need to close this case
>> on high priority basis.
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Shajeeb
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Tuesday, June 9, 2020 3:13 PM
>> *To:* lastmile <[email-masked]>; Outbound.fc <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>> Shady Elgendy <[email-masked]>; Shajeeb Cheriyath <
>> [email-masked]>
>> *Subject:* Re: Missing item - SO# 600858837_1
>>
>>
>>
>> Hi All,
>>
>> Whats the update on this?
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 3:14 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Radwa
>>
>>
>>
>> We received only one box and we have already dispatched it to EM Post.
>>
>>
>>
>> So please check with OB team
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 1:32 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Last mile and Outbound,
>>
>> Please assist as this has been pending since teh 16th of May and the cst
>> is following up.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 9:37 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Please check and assist.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, May 31, 2020 at 9:40 PM Usman Abbasi <
>> [email-masked]> wrote:
>>
>> Hi,
>>
>>
>>
>> 1pc shipment received and delivered to customer.
>>
>>
>>
>>
>>
>> Regards
>>
>> Usman
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Sunday, May 31, 2020 4:47 PM
>> *To:* lastmile <[email-masked]>; Usman Abbasi <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Missing item - SO# 600858837_1
>>
>>
>>
>> Hi All,
>>
>> Please check this missing item case - Customer says she received 1 box.
>> LFS shows 2 boxes.
>>
>>
>>
>> Order # 600858837_1
>>
>> AWB # 1000006686132
>>
>> Courier: Empost
>>
>> Missing item:  Paradiso Toys 15Kg Sterile Playsand
>>
>> SKU:  BLTG-5425000338017
>>
>> Picture of the missing item if available:
>>
>>
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-9pFuzEs5v0ctzRo87HFkjjrFL5bmERd_k2wKMNzS2e_g%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>>
>> --
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>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/06b501d63e4f%24a99808a0%24fcc819e0%24%40mumzworld.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/06b501d63e4f%24a99808a0%24fcc819e0%24%40mumzworld.com?utm_medium=email&utm_source=footer>
>> .
>>
>