Subject: Re: 600875759 - Missing PArt
From: Hyacinth Joyce <[email-masked]>
To: Nessy <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, "Outbound.fc" <[email-masked]>, Toy Corner <[email-masked]>, Wasim Abbas <[email-masked]>, Desert Beat Trading <[email-masked]>, Dolly Phulwani <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohit Caleb <[email-masked]>
Date: Tue, 9 Jun 2020 16:38:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nessy,

The customer could not assemble the item as there is no frame. The customer
received only the swing.

May we know how many boxes were shipped in reference to the above item?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 7 Jun 2020 at 10:08, Nessy <[email-masked]> wrote:

>
>
> Hi Team,
>
>
>
> Apologize for the inconvenience caused.
>
>
>
> Could you please ask the customer to assemble first the item as this is
> unusual for IFAM to get a missing parts.
>
>
>
> Please check and let us know which part is missing from the attached
> picture.
>
>
>
> Appreciate your help. Thank you.
>
>
>
> Best Regards
>
>
>
> NESSY LANDICHO
>
>
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>
> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>
>
>
>
> <http://www.desertbeat.com/>
> <http://www.desertbeat.com/>
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra [mailto:[email-masked]]
> *Sent:* Sunday, June 7, 2020 9:45 AM
> *To:* Mohit Caleb; Outbound.fc; Toy Corner; Wasim Abbas; Desert Beat
> Trading; Dolly Phulwani; Nessy
> *Cc:* lastmile; customer care; Michaela Manibo; Ashley Fernandes
> *Subject:* Re: 600875759 - Missing PArt
>
>
>
> Hi Team,
>
>
>
> Please check and assist on the missing parts
>
>
>
> On Tue, Jun 2, 2020 at 9:57 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please check as the customer said one part is missing
>
> DBT-IF-145
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=706026>
>
> iFam - Balance Swing Slide - Grey
>
>
> missing parts slide or frame (the swing arrived though)
>
>
>
>
>
>
>
> Please check this order ASAP
>
> Thanks
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>