Subject: Re: Missing Items - 600777540// awb: 290083947235
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mariya Christy <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 9 Jun 2020 15:47:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again to follow up. The courier informed that
shipment is returned

Please check and update CRA ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 7 Jun 2020 at 18:11, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mariya,
>
> Thank you for the update.
>
> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
> <[email-masked]> - please confirm if the above items have
> been received. Please create the CRA.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 7, 2020 at 2:33 PM Mariya Christy <[email-masked]>
> wrote:
>
>> *Dear Mary,*
>>
>>
>>
>> Please take a note that the shipment under *AWB#171083947257* already
>> returned to your KSA facility.
>>
>>
>>
>>
>>
>> *No*
>>
>> *Barcode*
>>
>> *Scan Time*
>>
>> *Scan*
>>
>> *Received By*
>>
>> 1
>>
>> *171083947257*
>>
>> 23/05/2020 15:24
>>
>> Returned
>>
>> HAMZA
>>
>> 2
>>
>> *171083947268*
>>
>> 26/04/2020 00:21
>>
>> Delivered
>>
>> najla
>>
>> 3
>>
>> *171083947246*
>>
>> 26/04/2020 00:21
>>
>> Delivered
>>
>> najla
>>
>> 4
>>
>> *290083947235*
>>
>> 26/04/2020 00:21
>>
>> Delivered
>>
>> najla
>>
>>
>>
>>
>>
>> Thanks & Regards,
>>
>> *MARIYA CHRISTY*
>>
>> CS Key Accounts Agent
>> Customer Service Dept.
>> Dubai - United Arab Emirates
>>
>> T
>>
>> +971 4 606 9099
>>
>>  EXT
>>
>>   4032
>>
>> M
>>
>> +971 58 954 7017
>>
>>  F
>>
>> +971 4 235 1166
>>
>> E
>>
>> [email-masked] <[email-masked]>
>>
>> <http://www.smsaexpress.com/>
>>
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>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Sunday, 07 June, 2020 1:42 PM
>> *To:* Mariya Christy
>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>> *Subject:* Missing Items - 600777540// awb: 290083947235
>>
>>
>>
>> Hi Mariya,
>>
>>
>>
>> As per the customer, the below are missing items and she only received 3
>> boxes out of 4 boxes.
>>
>>
>>
>>
>>
>>
>> 600777540
>>
>> TT-24600-C
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=490179>
>>
>> PJ Masks - Dress Up Set Catboy - Blue
>>
>>
>> 600777540
>>
>> TT-21301
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=693194>
>>
>> PJMASKS - Coloring and Activity Backpack
>>
>>
>>
>>
>> 600777540
>>
>> BBL-30100929
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108697>
>>
>> Water Wipes - Sensitive Facial Wipes 25's
>>
>>
>>
>> 600777540
>>
>> SMG-Z028012170-4-5
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=455062>
>>
>> Zoggs - Deep Sea Bobin Swim Jacket - Blue, 4-5Y
>>
>>
>> 600777540
>>
>> BNDL-TC-B-Y10872-2
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=622074>
>>
>> Mickey Mouse 3-in-1 Potty Training + Soft Potty Ring
>>
>>
>>
>> Kindly check and advise. Thank you
>>
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>