Subject: RE: URGENT DELIVERY 600800815 || 70782295
From: "'DXB CS' via customer care" <[email-masked]>
To: "'Farrah A.'" <[email-masked]>
Cc: "'Amani Bani Odeh'" <[email-masked]>, "'Purva Rao'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Maram Atallah Alissa'" <[email-masked]>, "'Mariam Zeineddine'" <[email-masked]>
Date: Tue, 9 Jun 2020 15:01:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Farrah,

RTO has been created for subject shipment .

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Farrah A. [mailto:[email-masked]] 
Sent: Tuesday, June 9, 2020 2:48 PM
To: DXB CS <[email-masked]>
Cc: Amani Bani Odeh <[email-masked]>; Purva Rao <[email-masked]>; Eugene Mugisa <[email-masked]>; customer care <[email-masked]>; Maram Atallah Alissa <[email-masked]>; Mariam Zeineddine <[email-masked]>
Subject: Re: URGENT DELIVERY 600800815 || 70782295

Hello,

No, please push the order to be delivered if it's still with Naqel

 

On Tue, Jun 9, 2020 at 8:12 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Farrah,

You would like to RTO the shipment ??

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Farrah A. [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 9, 2020 12:46 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Amani Bani Odeh <[email-masked] <mailto:[email-masked]> >; Purva Rao <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT DELIVERY 600800815 || 70782295

Hello,

The cst is requesting a refund, we need an ETA urgently 

 

On Mon, Jun 1, 2020 at 9:36 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Amani,

I am following up with our team for all pending deliveries .

We will arrange delivery asap. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Amani Bani Odeh [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, May 31, 2020 7:07 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Purva Rao <[email-masked] <mailto:[email-masked]> >; Farrah A. <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT DELIVERY 600800815 || 70782295

Dear Anita,

The customer is due soon she is complaining on social media   Please make sure to deliver the shipment asap. 

Thanks,

Amani 

On Tue, May 26, 2020 at 8:54 AM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Purva,

I don’t have any update here .

Please let me recheck with team . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Purva Rao [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, May 25, 2020 2:06 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Farrah A. <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT DELIVERY 600800815 || 70782295

Hello team, 

Please update

thank you,

Purva

 

On Tue, 19 May 2020 at 11:28, Purva Rao <[email-masked] <mailto:[email-masked]> > wrote:

Hello team,

ANy update on the below?

We need to deliver this urgently

thank you,

Purva

 

On Tue, 12 May 2020 at 12:29, 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Farrah,

Please note that last update was on 1st may for subject shipment 

I am checking with concern team , will revert you back shortly .

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Farrah A. [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, May 12, 2020 12:22 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: URGENT DELIVERY 600800815 || 70782295

Hello! 

Original order number is 100134053 

On Tue, May 12, 2020 at 11:21 AM Farrah A. <[email-masked] <mailto:[email-masked]> > wrote:

Hello!

Please ensure urgent delivery for the order 70782295

The customer is very upset 

Many thanks,

Farrah