Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective
From: Denmark A <[email-masked]>
To: Marifi Lopez <[email-masked]>
Cc: Robert Gonzales <[email-masked]>, Sujan Raj <[email-masked]>, Rashid Khan <[email-masked]>, Naveed Aftab <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 9 Jun 2020 14:26:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Marifi,

Due to long waiting the customer doesn't  want the item back to her and
prepared a refund instead thank  you.

Regards,
Den mark

On Mon, Jun 1, 2020 at 10:14 AM Alina D'Souza <[email-masked]> wrote:

> Hi Team / Denmark,
>
> Customer no longers needs the item she needs a refund.
>
> Customer has raised numerous complaints on social media. Kindly process
> the refund
>
> Regards,
> Alina
>
> On Sat, May 23, 2020 at 11:31 AM Marifi Lopez <[email-masked]>
> wrote:
>
>> Dear Denmark
>>
>> We will update to you after eid please bear with us.
>>
>>
>> Regards
>>
>> Sent from Outlook Mobile <https://aka.ms/blhgte>
>>
>>
>>
>> MARIFI LOPEZ
>>
>> Call Center Agent
>> TEL: +9714 404 20 20
>> FAX: +9714 320 30 57
>> WEB: www.betterlifeuae.com
>> ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai,
>> United Arab Emirates
>> <https://www.facebook.com/BetterLifeUAE>
>> <https://twitter.com/betterlifeuae>
>> <http://www.youtube.com/user/BetterLifeUAE>
>> <http://www.pinterest.com/betterlifeuae/>
>> This e-mail message, including any attachments, is for the exclusive use
>> of the addressee and contains confidential or privileged information. If
>> you have received this message in error, please immediately notify the
>> sender and delete this e-mail and any attachments.Any review,
>> retransmission, disclosure, copying or modification is strictly forbidden.
>> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
>> contracts or contractual obligations via electronic mail, unless otherwise
>> agreed in writing between parties concerned.
>>
>> <https://esagdesignhub.ae/>
>> ------------------------------
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, May 23, 2020 11:22:16 AM
>> *To:* Marifi Lopez <[email-masked]>
>> *Cc:* Robert Gonzales <[email-masked]>; Sujan Raj <
>> [email-masked]>; Rashid Khan <[email-masked]>;
>> Naveed Aftab <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Amani Bani Odeh <[email-masked]>
>> *Subject:* Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg -
>> Hand Blender With Accessories Cream 50's Retro Style // Defective
>>
>> Hi Marifi,
>>
>> Good day!
>>
>> Could you please update us thank you.
>>
>> Regards,
>> Den mark
>>
>> On Sat, May 23, 2020 at 11:18 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> Please update.and what the estimated time to sort it out as the customer
>>> is follow up.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Tue, May 19, 2020 at 9:37 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi Marifi,
>>>>
>>>> Please see the phone number +971555827464
>>>>
>>>> Regards,
>>>>
>>>> On Tue, May 19, 2020 at 10:19 AM Marifi Lopez <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Denmark ,
>>>>>
>>>>>
>>>>>
>>>>> In your invoice  attached no contact nos. of the  customer can you
>>>>> please provide.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> MARIFI LOPEZ
>>>>>
>>>>> Call Center Agent
>>>>> TEL: +9714 404 20 20
>>>>> FAX: +9714 320 30 57
>>>>> WEB: www.betterlifeuae.com
>>>>> ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,
>>>>>  Dubai, United Arab Emirates
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-963c531d991db90148e1b268b540cefbfdf79515>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-698b689142e23e206d3ac52b77d306c42b2a3d00>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-a69a47530ede4aae87efb77f82d01a711e622cdd>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-ef27d55f3bff8833138e1596eac239b9d297ae99>
>>>>> This e-mail message, including any attachments, is for the exclusive
>>>>> use of the addressee and contains confidential or privileged information.
>>>>> If you have received this message in error, please immediately notify the
>>>>> sender and delete this e-mail and any attachments.Any review,
>>>>> retransmission, disclosure, copying or modification is strictly forbidden.
>>>>> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
>>>>> contracts or contractual obligations via electronic mail, unless otherwise
>>>>> agreed in writing between parties concerned.
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-d9ba05376d5480ef481f5f9a618d8fa8dd364214>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Monday, May 18, 2020 2:11 PM
>>>>> *To:* Marifi Lopez <[email-masked]>
>>>>> *Cc:* Robert Gonzales <[email-masked]>; Sujan Raj <
>>>>> [email-masked]>; Amani Bani Odeh <[email-masked]>;
>>>>> Rashid Khan <[email-masked]>; Naveed Aftab <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>
>>>>> *Subject:* Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg -
>>>>> Hand Blender With Accessories Cream 50's Retro Style // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Marifi,
>>>>>
>>>>>
>>>>>
>>>>> Please find the attached Sales invoice for your reference.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Mon, May 18, 2020 at 1:56 PM Marifi Lopez <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Machine already received can you please provide us invoice copy and
>>>>> customer details.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *MARIFI LOPEZ *
>>>>> *Call Center Agent*
>>>>>
>>>>> TEL: +9714 404 20 20
>>>>> FAX: +9714 320 30 57
>>>>>
>>>>> WEB: www.betterlifeuae.com
>>>>> ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,
>>>>>  Dubai, United Arab Emirates
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-170d528dbdc32b80b64c75a67d03b9c3ba392679>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-2a4dbac29fa4bd33b2669b6d543f0ee703fce719>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-a7c5d68ed621a18312bff4c401b3194e5d53b1b2>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-47d5740bcb8775740d166f58e897ffaf7a1e6dd5>
>>>>>
>>>>> This e-mail message, including any attachments, is for the exclusive
>>>>> use of the addressee and contains confidential or privileged information.
>>>>> If you have received this message in error, please immediately notify the
>>>>> sender and delete this e-mail and any attachments.Any review,
>>>>> retransmission, disclosure, copying or modification is strictly forbidden.
>>>>> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
>>>>> contracts or contractual obligations via electronic mail, unless otherwise
>>>>> agreed in writing between parties concerned.
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-d1508e62105faa590ee4443f4c63f6d7f4a8b421>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Sunday, May 17, 2020 10:10 AM
>>>>> *To:* Robert Gonzales <[email-masked]>; Sujan Raj <
>>>>> [email-masked]>
>>>>> *Cc:* Marifi Lopez <[email-masked]>; Amani Bani Odeh <
>>>>> [email-masked]>; Rashid Khan <[email-masked]>; Naveed
>>>>> Aftab <[email-masked]>; customer care <
>>>>> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
>>>>> Nwaso <[email-masked]>; Umang Mehrotra <
>>>>> [email-masked]>
>>>>> *Subject:* Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg -
>>>>> Hand Blender With Accessories Cream 50's Retro Style // Defective
>>>>>
>>>>>
>>>>>
>>>>> Item handed over to One click.
>>>>>
>>>>>
>>>>>
>>>>> @Sujan Raj <[email-masked]> Please confirm once delivered
>>>>> to the vendor thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Denmark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 9:21 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Robert,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the information,
>>>>>
>>>>>
>>>>>
>>>>> @Amani Bani Odeh <[email-masked]> Item will be dispatched to the
>>>>> vendor today for evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 16, 2020 at 11:22 AM Robert Gonzales <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Den mark,
>>>>>
>>>>>
>>>>>
>>>>> Pls. call Service center 971 4 404 2020 (Ms. Marifi).
>>>>>
>>>>> Location in Better Life Warehouse, Ras Al Khor Industrial Area, Dubai
>>>>>
>>>>> Near Nisssan Service Center
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *ROBERT GONZALES *
>>>>> *Commercial Executive*
>>>>>
>>>>> DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
>>>>> FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18
>>>>>
>>>>> WEB: www.betterlifeuae.com
>>>>> ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,
>>>>>  Dubai, United Arab Emirates
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-57d115c0d34e265fce2bd497f1ba676bc1079ba0>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-59ea155f1664e5b781feeec9dd9493e015f3097a>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-895b5b6deff9444eee0534258ea70c1a83585595>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-d3288f3a777e9356eddffddc67b5887fdda12cc2>
>>>>>
>>>>> This e-mail message, including any attachments, is for the exclusive
>>>>> use of the addressee and contains confidential or privileged information.
>>>>> If you have received this message in error, please immediately notify the
>>>>> sender and delete this e-mail and any attachments.Any review,
>>>>> retransmission, disclosure, copying or modification is strictly forbidden.
>>>>> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
>>>>> contracts or contractual obligations via electronic mail, unless otherwise
>>>>> agreed in writing between parties concerned.
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-034f56cd3ec8cd030789a5e27dd9489dce29b5f2>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Saturday, May 16, 2020 11:17 AM
>>>>> *To:* Robert Gonzales <[email-masked]>
>>>>> *Cc:* Amani Bani Odeh <[email-masked]>; Rashid Khan <
>>>>> [email-masked]>; Naveed Aftab <[email-masked]>;
>>>>> customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>> Umang Mehrotra <[email-masked]>
>>>>> *Subject:* Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg -
>>>>> Hand Blender With Accessories Cream 50's Retro Style // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear All,
>>>>>
>>>>>
>>>>>
>>>>> Good day!
>>>>>
>>>>>
>>>>>
>>>>> May we know what is the exact address of your warehouse / service
>>>>> center and contact person to whom we will hand over the item?
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 16, 2020 at 9:51 AM Robert Gonzales <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Amani,
>>>>>
>>>>>
>>>>>
>>>>> Pls. send the unit to our Warehouse in Service center department.
>>>>>
>>>>> We need PO number from which the item was billed.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *ROBERT GONZALES *
>>>>> *Commercial Executive*
>>>>>
>>>>> DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
>>>>> FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18
>>>>>
>>>>> WEB: www.betterlifeuae.com
>>>>> ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,
>>>>>  Dubai, United Arab Emirates
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-ff1e57632ea7c4105d6f2cf796b8927ab9f6e2ba>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-3fac4f64d7c4930851a80800e9b215194cc587eb>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-1b3efe8f96ed7f0d39aeb3b12df9e04a36374e68>
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-bfd5fb8ef8e8d2facade39bdbded237c362e64fd>
>>>>>
>>>>> This e-mail message, including any attachments, is for the exclusive
>>>>> use of the addressee and contains confidential or privileged information.
>>>>> If you have received this message in error, please immediately notify the
>>>>> sender and delete this e-mail and any attachments.Any review,
>>>>> retransmission, disclosure, copying or modification is strictly forbidden.
>>>>> Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into
>>>>> contracts or contractual obligations via electronic mail, unless otherwise
>>>>> agreed in writing between parties concerned.
>>>>>
>>>>>
>>>>> <https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-6be395ecbe5a14a9871de53fb52789b81ba838bf>
>>>>>
>>>>> *From:* Amani Bani Odeh [mailto:[email-masked]]
>>>>> *Sent:* Friday, May 15, 2020 10:53 AM
>>>>> *To:* Rashid Khan <[email-masked]>; Robert Gonzales <
>>>>> [email-masked]>; Naveed Aftab <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>> Umang Mehrotra <[email-masked]>; Denmark A <[email-masked]
>>>>> >
>>>>> *Subject:* [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg -
>>>>> Hand Blender With Accessories Cream 50's Retro Style // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Please update the customer is waiting.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 9, 2020 at 11:02 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> I wanted to try SMEG blender for the first time today and it doesn't
>>>>> work, seems to be faulty...
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>