Subject: Re: Refund request for the assembly fees for 1 item in order 600841885
From: Anne D’souza <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Support <[email-masked]>, Nessy <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, customer care <[email-masked]>, Arif Farooq <[email-masked]>, Jamal Al Sirhi <[email-masked]>, Ekta Jesswani <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Tue, 9 Jun 2020 13:21:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

I had tried calling the customer on Sunday but there was no response.

Regards
Anne

On Tue, Jun 9, 2020 at 1:11 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Anne,
>
> Did we manage to get any update from the customer?
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Wed, Jun 3, 2020 at 12:57 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> *Any update here?*
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Mon, Jun 1, 2020 at 5:36 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Kindly check with the customer and advise here please.
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sat, May 30, 2020 at 10:34 AM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> ++ @Shinette Grace Ochoa <[email-masked]> @Ekta Jesswani
>>>> <[email-masked]>
>>>>
>>>> Kindly please check with the customer and advise here.
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Sat, May 30, 2020 at 8:54 AM Nessy <[email-masked]> wrote:
>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> With regards to the above mentioned order number, customer tried to
>>>>> fix the playhouse *(structure was built without screwing)*, but our
>>>>> team completed the installations for 2 items (Kidkraf Lindale Playset /
>>>>> Swingset & Kidkraft Fairmeadow).
>>>>>
>>>>>
>>>>>
>>>>> If the customer asked for a refund, they shouldn’t have asked us to
>>>>> assemble and fix properly the Playhouse. Please check with the customer
>>>>> again.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> NESSY LANDICHO
>>>>>
>>>>>
>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>
>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <http://www.desertbeat.com/>[image:
>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>> [email-masked]]
>>>>> *Sent:* Friday, May 29, 2020 1:06 AM
>>>>> *To:* Ashley Fernandes
>>>>> *Cc:* Nessy; customer care; Arif Farooq; Jamal Al Sirhi; Elena
>>>>> Skryabina
>>>>> *Subject:* Re: Refund request for the assembly fees for 1 item in
>>>>> order 600841885
>>>>>
>>>>>
>>>>>
>>>>> Dear Ashley,
>>>>>
>>>>>
>>>>>
>>>>> The customer notified about this today.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>>
>>>>>
>>>>> Mohammed
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 9:31 PM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mohammed,
>>>>>
>>>>>
>>>>>
>>>>> I'll speak with the customer tomorrow to verify the same.
>>>>>
>>>>>
>>>>>
>>>>> Can you please confirm when was this refund request raised by the
>>>>> customer?
>>>>>
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 10:17 PM Mohammed Ali Naji Almahdi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Nessy,
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, they assembled the playhouse themselves but the
>>>>> swingset/slide was assembled by the team.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>>
>>>>>
>>>>> Mohammed
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 8:54 PM Nessy <[email-masked]> wrote:
>>>>>
>>>>>
>>>>>
>>>>> Hi Mohammed,
>>>>>
>>>>>
>>>>>
>>>>> Could you please double check with the customer as this item was
>>>>> installed earlier in RAK.
>>>>>
>>>>>
>>>>>
>>>>> Let me know if you need further information. Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> NESSY LANDICHO
>>>>>
>>>>>
>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>
>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <http://www.desertbeat.com/>[image:
>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>>> [email-masked]]
>>>>> *Sent:* Thursday, May 28, 2020 9:04 PM
>>>>> *To:* Ashley Fernandes
>>>>> *Cc:* Nessy; customer care
>>>>> *Subject:* Refund request for the assembly fees for 1 item in order
>>>>> 600841885
>>>>>
>>>>>
>>>>>
>>>>> Dear Ashley,
>>>>>
>>>>>
>>>>>
>>>>> The customer for this order notified that they could not wait for the
>>>>> team and assembled the following item by themselves:-
>>>>>
>>>>> Kidkraft - Fairmeadow Wooden Playhouse
>>>>>
>>>>>
>>>>>
>>>>> They are now requesting the assembly fees to be refunded.
>>>>>
>>>>>
>>>>>
>>>>> Could you please confirm if that would be possible.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>>
>>>>>
>>>>> Mohammed
>>>>>
>>>>>