Subject: Re: SO# 600749211 - JB080328
From: "Asad ." <[email-masked]>
To: Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, "[email-masked]" <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Tue, 9 Jun 2020 08:46:44 +0000
List-Id: <ccteam.mumzworld.com>

Hi Magdy, Please intervene here and solve customers issue.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Radwa Ali <[email-masked]>
Date: Tuesday, 9 June 2020 at 12:42 PM
To: Asad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, "[email-masked]" <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Subject: Re: SO# 600749211 - JB080328

Hi Asad,
Appreciate your support with this case as it has been pending since March,
The customer has 5 items in her order, she received one.
NS shows and outbound confirmed this was packed in 2 boxes.
Lastmile received and handed 1 box to jeebly which was delivered.
It has been passed on from Outbound to returns to the courier and we still have no resolution.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Tue, Apr 21, 2020 at 12:27 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Please advise what is the next step here ?
one box has been dispatched and delivered. Will we ship the second box ?
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Thu, Apr 16, 2020 at 12:15 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Umang

As per our QC sheet, we have dispatched only one the box as we received it from OB

Attached for reference

Regards

Mostafa Saad
LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Thu, Apr 16, 2020 at 11:32 AM Umang Mehrotra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Could you please check how many boxes were handed over to Jeebly from us?

Regards,
Umang Mehrotra

From: Mohit Caleb [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, April 15, 2020 11:35 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Cc: Farooq <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; Vipin Raj <[email-masked]<mailto:[email-masked]>>; Mostafa Said <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600749211 - JB080328

+Umang Mehrotra<mailto:[email-masked]>

Kindly assist here
[Image removed by sender.]ᐧ

On Wed, Apr 15, 2020 at 11:32 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Eugene,
Please advise what is the next step here.
Outbound advised they packed ion 2 boxes and NS shows the same.
But Last mile handed over 1 box and Jeebly delivered that box.
The customer received 1 out of 5 items ?
How can we resolve this ?
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[Image removed by sender. Inline image 1]

On Fri, Apr 10, 2020 at 7:45 PM Farooq <[email-masked]<mailto:[email-masked]>> wrote:
Hi Eugene -  Already replied.

Best Regards,

Farooq Javed | UAE Operations Manager – Last Mile Delivery

[email-masked]<mailto:[email-masked]> | +971504330629

[Image removed by sender. uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]

JEEBLY LLC (UAE) | www.JEEBLY.com<http://www.jeebly.com/>
Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.

________________________________
From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 10, 2020 3:47 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Farooq <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; Vipin Raj <[email-masked]<mailto:[email-masked]>>; Mostafa Said <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600749211 - JB080328

+ @Farooq<mailto:[email-masked]>

Best,

Eugene.

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 9, 2020 8:25 PM
To: 'Mohit Caleb' <[email-masked]<mailto:[email-masked]>>
Cc: 'Mostafa saad' <[email-masked]<mailto:[email-masked]>>; 'Shady Elgendy' <[email-masked]<mailto:[email-masked]>>; 'Mohamed Magdy' <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; 'Mary Anne Agapito' <[email-masked]<mailto:[email-masked]>>; 'Syed Yakoob' <[email-masked]<mailto:[email-masked]>>; 'Vipin Raj' <[email-masked]<mailto:[email-masked]>>; 'Mostafa Said' <[email-masked]<mailto:[email-masked]>>; 'lastmile' <[email-masked]<mailto:[email-masked]>>; 'customer care' <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600749211 - JB080328

Hi Mohit ,

Can you please advise if there are any updates?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 9, 2020 11:49 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; Vipin Raj <[email-masked]<mailto:[email-masked]>>; Mostafa Said <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600749211 - JB080328

HI Radwa,

We will update you on this case by E.O.D

[Image removed by sender.]ᐧ

On Thu, Apr 9, 2020 at 11:08 AM <[email-masked]<mailto:[email-masked]>> wrote:

Hi @[email-masked]<mailto:[email-masked]>,

Please assist?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 8, 2020 11:42 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Cc: Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; Vipin Raj <[email-masked]<mailto:[email-masked]>>; Mostafa Said <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600749211 - JB080328

Dears,

As per our QC sheet for this order, we were sent 1 box to Jeebly as we received it from OB

Attached for your reference

[image (5).png]

Regards

Mostafa Saad

LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Wed, Apr 8, 2020 at 10:14 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa and Mohit,

Any updates?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Apr 7, 2020 at 11:27 AM Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:

@Mostafa saad<mailto:[email-masked]>

Kindly check this in your sorting sheet

[Image removed by sender.]ᐧ

On Mon, Apr 6, 2020 at 7:43 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hello Team,

The customer called again, what is the status of this case?

The customer is asking for a refund now.

Please let's resolve this issue once and for all.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Mar 31, 2020 at 8:25 AM Syed Yakoob <[email-masked]<mailto:[email-masked]>> wrote:

@Mostafa saad<mailto:[email-masked]> please check again and verify for this. This order was packed in 2 packages.

Best Regards,

[Image removed by sender.]

[Image removed by sender.]ᐧ

On Mon, 30 Mar 2020 at 19:11, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

The customer is calling again. May we have an update on this case, please?

The customer wants a refund if not resolved.

Please advise.Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Mar 29, 2020 at 6:33 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

Hi Syed,

Any update on this, please?

As per the customer, she only received the item below, the rest are not

AL-CHM91<https://3651277.app.netsuite.com/app/common/item/item.nl?id=251344>

Fisher-Price - Bg Roarin Rainforest Jumperoo

Kindly check. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Mar 29, 2020 at 3:12 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

Hello Syed

Already reply above we sent only one box.

Regards

Mostafa Saad

LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Sun, Mar 29, 2020 at 2:29 PM Syed Yakoob <[email-masked]<mailto:[email-masked]>> wrote:

@Mostafa saad<mailto:[email-masked]> please check for 2nd box. Was this dispatched with the same driver?

Best Regards,

[Image removed by sender.]

[Image removed by sender.]ᐧ

On Sun, 29 Mar 2020 at 14:07, <[email-masked]<mailto:[email-masked]>> wrote:

Hi Syed,

Customer received only one box.

Please advise if both boxes were handed over to courier as we need sort this ASAP.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Syed Yakoob <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 27, 2020 9:47 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600749211 - JB080328

Hello Radwa,

Order was packed completely in 2 packages. 1 package is for (Fisher-Price - Bg Roarin Rainforest Jumperoo) and remaining items of the order was packed in other box.

Thanks,

[Image removed by sender.]

[Image removed by sender.]ᐧ

On Thu, 26 Mar 2020 at 16:32, Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Syed Yakoob<mailto:[email-masked]> ,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, Mar 21, 2020 at 3:02 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

@Syed Yakoob<mailto:[email-masked]>  Please share your feedback.

Regards

Mostafa Saad

LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Sat, Mar 21, 2020 at 2:54 PM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa,

NS shows 2 packages? is the 2nd package dispatched yet?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Mar 17, 2020 at 8:42 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

Hello Radwa

We were dispatch one box only for this order to ( Jeebly )

Regards

Mostafa Saad

LM Supervisor at Mumzworld

[Image removed by sender.]ᐧ

On Mon, Mar 16, 2020 at 5:58 PM <[email-masked]<mailto:[email-masked]>> wrote:

Hi @lastmile<mailto:[email-masked]> and @[email-masked]<mailto:[email-masked]>,

Jeebly has stated they only received 1 box.

Please advise.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Farooq <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 5:49 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600749211 - JB080328

Hi Radwa -  We received only 1 pcs and was delivered to customer ,

Best Regards,

Farooq Javed | UAE Operations Manager – Last Mile Delivery

[email-masked]<mailto:[email-masked]> | +971504330629

[Image removed by sender. uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]

JEEBLY LLC (UAE) | www.JEEBLY.com<http://www.jeebly.com/>
Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.

________________________________

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 5:43 PM
To: lastmile <[email-masked]<mailto:[email-masked]>>
Cc: Farooq <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: SO# 600749211 - JB080328

Hi Team,

Please check SO# 600749211as it shows as 2 packages and the customer only received one.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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